Experience-First Sales Lead & Floor Leader

Build-A-Bear Workshop; North Carolina; On-site; USD 17,000 - 25,000; Full time

Job summary

Build-A-Bear Workshop is seeking a Sales Lead who serves as a role model Bear Builder and Floor Leader on Duty on designated shifts, directing Bear Builders and modeling Experience First behaviors to hit store sales goals. When not on duty, the Sales Lead functions as a Bear Builder.

As Floor Leader on Duty, you will guide and support a team to ensure smooth operations and exceptional guest service, while upholding brand standards.

Qualifications

• High school diploma or GED equivalent.
• Availability to work 15-25 hours per week.

Responsibilities

• Be a role model delivering exceptional Guest service to ensure a memorable experience.
• Guide, support, and direct a team of associates to achieve sales goals and smooth operations.
• Model Experience First behaviors and provide feedback to management on performance and compliance issues.
• Provide exceptional Guest service by actively engaging with Guests using Experience First Make Behaviors.
• Create a warm, inclusive atmosphere and ensure Guests leave satisfied with their experience.
• Uphold brand standards and guide the team to a cohesive Guest experience.
• Demonstrate dependable, engaged teamwork and adaptability in a dynamic retail environment.

Education

High school diploma or GED

Job description

Build-A-Bear Workshop is seeking a Sales Lead who serves as a role model Bear Builder and Floor Leader on Duty on designated shifts, directing Bear Builders and modeling Experience First behaviors to hit store sales goals. When not on duty, the Sales Lead functions as a Bear Builder.

As Floor Leader on Duty, you will guide and support a team to ensure smooth operations and exceptional guest service, while upholding brand standards.