Experience-First Floor Leader & Guest Experience Advocate

Build-A-Bear Workshop, Inc.; Dallas (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Build-A-Bear Workshop, Inc. is seeking a Sales Lead to serve as a Floor Leader on Duty and to guide Bear Builders on designated shifts. The role emphasizes exceptional Guest service and meeting sales goals while maintaining brand standards.

When not acting as Floor Leader, the candidate serves as a Bear Builder, delivering a warm, inclusive guest experience and upholding operational excellence across store operations.

Qualifications

• Requires a high school diploma or GED.
• Willingness to work 15–25 hours per week.
• Associate’s degree in business, management, or related field preferred.

Responsibilities

• Be a role model and provide exceptional Guest service to ensure a memorable experience.
• Guide and direct a team to meet sales goals and ensure smooth store operations.
• Model Experience First behaviors and provide feedback to management.

Skills

Guest service leadership

Team guidance

Experience First principles

Communication

Education

High school diploma or GED

Associate’s degree in business/related field

Job description

Build-A-Bear Workshop, Inc. is seeking a Sales Lead to serve as a Floor Leader on Duty and to guide Bear Builders on designated shifts. The role emphasizes exceptional Guest service and meeting sales goals while maintaining brand standards.

When not acting as Floor Leader, the candidate serves as a Bear Builder, delivering a warm, inclusive guest experience and upholding operational excellence across store operations.