Experience Concierge: Spa & Membership Sales

The NOW Charlotte South End; Charlotte (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Free food & snacks

Wellness resources

Job summary

The NOW Charlotte South End is seeking an Experience Guide to elevate guest experiences, sell enhancements and memberships, and maintain a welcoming reception area. You will assist guests with services and products, book appointments, and help ensure smooth daily operations of our boutique.

You will greet guests, drive sales of memberships and gift cards, manage bookings, open and close the boutique, resolve issues, and collaborate with the leadership team to uphold our standards.

Qualifications

• Experience in guest services or retail sales is preferred.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Enthusiasm and willingness to promote memberships and services.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by educating guests about services, memberships, and retail offerings.
• Accurately and effectively book, edit, and cancel massage appointments.
• Open/close the boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation.

Skills

Guest service excellence

Sales skills

Communication skills

Team player

Detail-oriented

Job description

The NOW Charlotte South End is seeking an Experience Guide to elevate guest experiences, sell enhancements and memberships, and maintain a welcoming reception area. You will assist guests with services and products, book appointments, and help ensure smooth daily operations of our boutique.

You will greet guests, drive sales of memberships and gift cards, manage bookings, open and close the boutique, resolve issues, and collaborate with the leadership team to uphold our standards.