Experience Guide: Guest Concierge & Spa Membership Pro

The NOW Downtown Cary; Cary (NC); Hybrid; USD 30,000 - 40,000; Part time

Benefits offered by this job

Team member discounts

Free food & snacks

Opportunity for advancement

Aesthetically inspiring work environment

Career growth opportunities

Job summary

The NOW Downtown Cary is looking for an Experience Guide to enhance guest services and ensure smooth daily operations. Responsibilities include greeting guests, driving sales of memberships and enhancements, and maintaining a positive environment.

Ideal candidates will have strong guest service skills, be detail-oriented, and thrive in a team-oriented atmosphere. Flexibility in scheduling is required to accommodate evening and weekend shifts.

Qualifications

• Sales and service-related experience preferred.
• Must have enthusiasm and possess excellent guest service skills.
• Strong communication skills including actively listening and empathizing.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales.

Skills

Sales and service-related experience

Excellent guest service skills

Strong communication skills

Detail-oriented in a fast-paced environment

Problem-solving and troubleshooting skills

Friendly and outgoing personality

Team player

Job description

The NOW Downtown Cary is looking for an Experience Guide to enhance guest services and ensure smooth daily operations. Responsibilities include greeting guests, driving sales of memberships and enhancements, and maintaining a positive environment.

Ideal candidates will have strong guest service skills, be detail-oriented, and thrive in a team-oriented atmosphere. Flexibility in scheduling is required to accommodate evening and weekend shifts.