Experience Architect for AI-Driven Enterprise Delivery

Salesforce; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Salesforce is seeking an Experience Architect to join the Solution Design team, driving enterprise-scale designs that connect Slack AI capabilities with Salesforce products. You will lead workshops, define architecture, and balance out-of-the-box features with custom configurations to deliver scalable solutions.

You will collaborate with Delivery Managers and stakeholders to ensure designs meet scope, timelines, and long-term adoption.

Qualifications

• 8-10+ years of solution design, architecture, or technical consulting experience.
• Experience designing enterprise-scale solutions involving collaboration, workflow, or integration platforms.
• Working knowledge of Salesforce Delivery Methodology and Slack/Slack AI product capabilities.

Responsibilities

• Own solution design across Discover, Define, and Design stages of the Salesforce Delivery Methodology.
• Evaluate Slack/Slack AI capabilities vs custom configuration, favoring simplest viable path.
• Partner with Delivery Managers, Technical Architects, and customer stakeholders to align design with scope and timeline.
• Produce and maintain solution design artifacts—architecture diagrams, functional specs, configuration workbooks—ready for development and QA.
• Lead design workshops with customer stakeholders, driving trade-off discussions to a validated solution.
• Identify integration points with Salesforce products (Sales Cloud, Service Cloud, Agentforce) and design cross-cloud solutions.
• Support post-launch adoption with change management planning and long-term platform maturity.

Skills

Solution design

Architecture

Technical consulting

Enterprise-scale solutions

Communication skills

API integration

Salesforce Slack

Collaboration

Ambiguity handling

AI-native tooling

Tools

Slack AI

Agentforce integrations

Workflow Builder

APIs

Sales Cloud

Service Cloud

Job description

Salesforce is seeking an Experience Architect to join the Solution Design team, driving enterprise-scale designs that connect Slack AI capabilities with Salesforce products. You will lead workshops, define architecture, and balance out-of-the-box features with custom configurations to deliver scalable solutions.

You will collaborate with Delivery Managers and stakeholders to ensure designs meet scope, timelines, and long-term adoption.