Enterprise Experience Architect — AI-Driven Solutions

salesforce.com, inc.; Indiana (PA); On-site; USD 149,000 - 224,000; Full time

Job summary

Salesforce is seeking an Experience Architect on the Solution Design team to support enterprise customer implementations, shaping the right solutions within the Salesforce Delivery Methodology and Slack platform, including Slack AI, to unlock value.

You will design, validate, and document architectures across use cases and geographies, work with delivery managers and stakeholders, and lead design workshops to reach validated solutions that drive adoption and long-term platform maturity.

Qualifications

• 8-10+ years of solution design, architecture, or technical consulting experience.
• Demonstrated experience designing enterprise-scale solutions involving collaboration, workflow, or integration platforms.
• Working knowledge of the Salesforce Delivery Methodology and Slack/Slack AI product capabilities.
• Strong analytical and problem-solving skills with ability to resolve ambiguity.

Responsibilities

• Own solution design across Discover, Define, and Design stages, translating customer requirements into clear, buildable designs.
• Evaluate and recommend the right mix of Slack/Slack AI capabilities versus custom configuration, prioritizing the simplest viable path.
• Partner with Delivery Managers, Technical Architects, and customer stakeholders to align solution design with scope, timeline, and success measures.
• Produce and maintain solution design artifacts—architecture diagrams, functional specs, configuration workbooks—that teams can build against.
• Lead design workshops with customer stakeholders, facilitating trade-off discussions and driving toward a validated solution.
• Proactively surface design risks and work cross-functionally to resolve them before delivery impact.
• Continuously improve design practices and reuse patterns, incorporating AI-native tooling to increase efficiency.
• Identify integration points with Salesforce products and design cross-cloud solutions keeping Slack at the center.

Skills

Solution design

Architecture

Enterprise SaaS

Slack/Slack AI

Salesforce Delivery Methodology

Tools

Slack

Salesforce

Job description

Salesforce is seeking an Experience Architect on the Solution Design team to support enterprise customer implementations, shaping the right solutions within the Salesforce Delivery Methodology and Slack platform, including Slack AI, to unlock value.

You will design, validate, and document architectures across use cases and geographies, work with delivery managers and stakeholders, and lead design workshops to reach validated solutions that drive adoption and long-term platform maturity.