Executive VP, Product Support & Service Excellence

Kimmel & Associates, Inc.; Chicago (IL); On-site; USD 285,000 - 300,000; Full time

Benefits offered by this job

Base salary

Annual bonus

Company vehicle

Executive leadership role

Strategic impact

People-driven culture

Job summary

Kimmel & Associates, Inc. is partnering with a heavy equipment dealer to appoint a Vice President of Product Support. This executive will oversee parts, service, training, and product support sales across multiple branches, reporting to the COO and guiding two-thirds of the workforce.

The role emphasizes safety culture, profitability, and building a high-performing team, with travel across the region and collaboration with OEM partners to drive long-term growth.

Qualifications

• 20+ years of progressive leadership experience in parts, service, and product support operations.

Responsibilities

• Champion a company-wide safety culture and establish clear expectations across locations.
• Oversee parts & inventory management across the branch network and represented product lines.
• Lead regional and branch service teams for field service, shop repairs, and preventive maintenance.

Skills

Executive leadership

Cross-functional collaboration

Lean Six Sigma

Data-driven decisions

Strategic planning

Communication

Travel readiness

People development

Job description

Kimmel & Associates, Inc. is partnering with a heavy equipment dealer to appoint a Vice President of Product Support. This executive will oversee parts, service, training, and product support sales across multiple branches, reporting to the COO and guiding two-thirds of the workforce.

The role emphasizes safety culture, profitability, and building a high-performing team, with travel across the region and collaboration with OEM partners to drive long-term growth.