Executive RVP, Client Services — East US Growth (Remote)

StackAdapt Inc.; Maryland; Remote; USD 212,000 - 292,000; Full time

Benefits offered by this job

Competitive salary

401K plan

Paid time off

Health benefits from day one

Remote work reimbursement

WeWork access (London/Toronto)

Training and development

Parental leave

Team events

Job summary

StackAdapt Inc. is a remote-first company seeking a(n) RVP of Client Services to lead account management for clients across the Eastern US. This role manages 50+ account leads and drives revenue through superior client experiences and strategic partnerships.

The position reports to the Head of Americas Client Services and can be based in ETZ states, preferably in a major media market. A strong track record in advertising, data-driven decision making, and a culture of performance are essential.

Qualifications

• Deep experience and passion for people management, with a background leading large organizations with managers as direct reports.
• Experience in a quota-carrying role, hitting and exceeding revenue targets as a people leader.
• Intense focus on delivering world class client experience that is founded on strong functional expertise and performance.
• Proven track record in advertising and martech, with depth of knowledge in the industry landscape, upcoming challenges, and what being “world class” really means.
• Deep data acumen and understanding, both leveraging the insights of the team and also getting hands on in spreadsheets and systems to get the context needed for key decisions.
• Ambassador for a strong performance culture that values supporting others, acting with integrity, and a “failure is not an option” mindset.

Responsibilities

• Acting as a thought leader externally and through your teams, to inspire clients to set ambitious priorities for their businesses and deeper partnerships with StackAdapt.
• Leading a team of 50+ account leads and account managers to deliver revenue through exceptional experiences that help clients achieve their goals.
• Defining, refining, and expanding our service motion, aligning resources to help clients unlock growth, while improving operational rigor.
• Obsessing over client satisfaction and product adoption to uncover opportunities for growth and improvement, and then drive programs to address these areas.
• Finding opportunities to improve internal cross-functional collaboration in pursuit of overarching company goals and improved success for our clients.
• Building a system of high standards and accountability, achieving and exceeding a shared revenue target with AE stakeholders.
• Continuing to build our internal culture of high-performance and high-support across the Global Client Services team.

Skills

People management

Quota-carrying leadership

Client services leadership

Data analytics

Performance culture advocate

Tools

Spreadsheets

CRM systems

Job description

StackAdapt Inc. is a remote-first company seeking a(n) RVP of Client Services to lead account management for clients across the Eastern US. This role manages 50+ account leads and drives revenue through superior client experiences and strategic partnerships.

The position reports to the Head of Americas Client Services and can be based in ETZ states, preferably in a major media market. A strong track record in advertising, data-driven decision making, and a culture of performance are essential.