Executive Operations Manager for CEO Support

Nora McCaffrey Consulting LLC; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Nora McCaffrey Consulting LLC in the United States is seeking an experienced operations and executive-support professional to act as the backbone of the business. You will own the client journey, manage the CEO’s calendar and inbox, and maintain processes that keep the company running smoothly.

The role integrates admissions, billing verification, records management, and stakeholder communications, coordinating with the Clinical Director and finance to ensure timely, accurate operations.

Qualifications

• Experience in behavioral health or case management operations is preferred.
• Experience supporting a founder or senior executive, including calendar ownership.
• Direct experience with Navix CRM is strongly preferred.
• Working knowledge of HIPAA and 42 CFR Part 2.

Responsibilities

• Own the CEO’s calendar and manage scheduling with buffers and travel time.
• Oversee admissions, onboarding, records, and contracts; ensure accuracy and timely filing.
• Verify weekly invoices and align billing with Case Setup Records.
• Maintain client folders and dashboards; ensure data completeness and ease of access.
• Coordinate interviews, onboarding, and companion scheduling under direction of Clinical Director.
• Maintain the master contracts and SOPs; enforce standardized processes across the business.
• Handle confidential communications and ensure HIPAA compliance.

Skills

Operations experience

Executive support

CRM systems

HIPAA knowledge

Billing/invoice review

Calendar management

Tools

Navix CRM

DocuSign

E-signature platform

Job description

Nora McCaffrey Consulting LLC in the United States is seeking an experienced operations and executive-support professional to act as the backbone of the business. You will own the client journey, manage the CEO’s calendar and inbox, and maintain processes that keep the company running smoothly.

The role integrates admissions, billing verification, records management, and stakeholder communications, coordinating with the Clinical Director and finance to ensure timely, accurate operations.