On-Site Tech & AV Support Specialist

enableIT; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Health savings account

Vision insurance

Flexible spending accounts

Life insurance

Job summary

enableIT is seeking an on-site technical support specialist in Houston to assist client personnel with AV, networking, and end-user technologies. The role emphasizes strong customer-facing skills, troubleshooting laptops, and supporting devices across Windows 10, Office 365, and Teams.

Responsibilities include AV equipment support in meeting rooms, printer management, inventory control, and documenting incidents in ServiceNow.

Qualifications

• Experience providing on-site technical support across networking, telecoms, and user devices.
• Strong customer-facing communication in a professional environment.
• Ability to perform root cause analysis and prevent recurrence.
• Proficient with ServiceNow ticketing and inventory management.

Responsibilities

• Provide on-site technical support and guidance for complex issues.
• Support and troubleshoot AV equipment in meeting rooms.
• Perform laptop troubleshooting and device configuration.
• Manage and support printers (HP, Xerox, Canon).
• Work with Windows 10, Office 365, and Microsoft Teams.
• Document issues and track progress in ServiceNow.
• Coordinate inventory and communicate system updates to customers.

Skills

AV support

On-site technical support

Customer-facing skills

Laptop troubleshooting

Windows 10 / Office 365 / Teams

Inventory management

Tools

ServiceNow

Yammer

SharePoint

Condeco

Surface Hub

Microsoft Teams Rooms

Crestron

Barco ClickShare

Polycom

Job description

enableIT is seeking an on-site technical support specialist in Houston to assist client personnel with AV, networking, and end-user technologies. The role emphasizes strong customer-facing skills, troubleshooting laptops, and supporting devices across Windows 10, Office 365, and Teams.

Responsibilities include AV equipment support in meeting rooms, printer management, inventory control, and documenting incidents in ServiceNow.