Executive IT Support Engineer — On-Site, Fast-Paced Role

Micron; San Jose (CA); On-site; USD 90,000 - 154,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Paid holidays

Equity

Job summary

Micron Technology is seeking a Sr. Executive IT Support Engineer to deliver high-touch technical support for CEO staff, covering office, travel, and home environments.

The role requires strong problem solving, cross-platform expertise (Windows/macOS), and the ability to work independently in a fast-paced, on-site setting. Ideal candidates have 5+ years in executive IT support, 3+ years in technical support, and experience with MS Copilot and Claude Desktop AI tools.

Qualifications

• 2+ years supporting CEO/exec staff in a Fortune 500 organization.
• 3+ years’ experience providing technical support.
• 5+ years diagnosing or repairing PCs, IT client solutions, and/or mobile devices.
• Experience with MS Copilot and Claude Desktop AI tools.

Responsibilities

• Provide high-touch executive IT support across office, travel, and home environments, including special events and mobile device support (iOS/Android).
• Diagnose, troubleshoot, and resolve hardware, software, and system issues across Windows and macOS environments, both on-site and remotely; raise issues as needed.
• Manage Executive Support queue while handling installations, break/fix tasks, and video conferencing systems in diverse and complex environments.
• Maintain knowledge resources by developing and updating KBAs, documenting solutions, and tracking company assets responsibly.
• Leverage deep technical proficiency in Microsoft Office, AI tools, and security policies while adapting quickly as a fast learner.
• Self-motivated and reliable team contributor, able to work independently, provide after-hours/on-call support, and perform effectively in an on-site, fast-paced environment.

Skills

Executive support

Customer service

PC troubleshooting

AI tools

Education

Bachelor's degree

MAC/Windows Certification

Tools

MS Copilot

Claude Desktop AI

Job description

Micron Technology is seeking a Sr. Executive IT Support Engineer to deliver high-touch technical support for CEO staff, covering office, travel, and home environments.

The role requires strong problem solving, cross-platform expertise (Windows/macOS), and the ability to work independently in a fast-paced, on-site setting. Ideal candidates have 5+ years in executive IT support, 3+ years in technical support, and experience with MS Copilot and Claude Desktop AI tools.