Senior Enterprise Customer Success Leader

H1; United States; On-site; USD 100,000 - 122,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement options

Wellness stipends

Employee resource groups

Job summary

H1 is seeking a Senior Customer Success Manager to act as a strategic, trusted advisor for a portfolio of enterprise accounts. You will own the customer relationship end-to-end, partnering with senior stakeholders to drive adoption, value realization, retention, and growth.

The role demands autonomy, executive-level communication, and the ability to manage complex accounts while identifying opportunities to expand partnerships and improve outcomes.

Qualifications

• 5+ years in Customer Success, Account Management, or Client Services within Enterprise or Strategic B2B SaaS
• Proven experience owning complex, high-ARR accounts with senior stakeholder engagement
• Strong project management across multi-threaded initiatives
• Experience in Life Sciences preferred; Medical Affairs or Clinical experience a plus

Responsibilities

• Serve as the strategic point of contact for enterprise and strategic accounts, aligning objectives and outcomes
• Build relationships with executive stakeholders, positioning H1 as a trusted partner
• Own and drive account strategy, adoption plans, success metrics, renewals, and expansion
• Lead executive business reviews with clear KPI, ROI, and strategic impact discussion
• Identify risks and opportunities to mitigate churn and drive growth
• Collaborate cross-functionally with Product, Engineering, Sales, and Support for seamless customer experience
• Deliver tailored enablement and training aligned to client use cases and workflows
• Analyze usage data and feedback to identify trends, gaps, and optimization opportunities
• Advocate for the voice of the customer to inform roadmap and prioritization

Skills

Executive communication

Relationship management

Strategic thinking

Customer Success

Account management

Job description

H1 is seeking a Senior Customer Success Manager to act as a strategic, trusted advisor for a portfolio of enterprise accounts. You will own the customer relationship end-to-end, partnering with senior stakeholders to drive adoption, value realization, retention, and growth.

The role demands autonomy, executive-level communication, and the ability to manage complex accounts while identifying opportunities to expand partnerships and improve outcomes.