Executive Director: Strategic Community & Operations Leader

Firstservice-Residential; Ave Maria (FL); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Full benefits package

401k with company match

Paid holidays

Job summary

FirstService Residential seeks an Executive Director to lead a large master association in a vibrant Florida community, aligning strategy with operations and resident experience. The role demands hands-on leadership, strong financial discipline, and the ability to collaborate with the Board, residents, and partners.

The ideal candidate brings executive-level experience, fiduciary acumen, and a proven capacity to build trust across diverse stakeholders while driving growth and exceptional service.

Qualifications

• Bachelor’s Degree or equivalent relevant work experience.
• Minimum 7 years relevant work experience required, preferably in hospitality, property or facilities management
• Minimum 2 years project management experience
• Experience managing large direct or indirect staff
• Possess working knowledge of budgets and fiduciary responsibility
• Demonstrated decision making ability
• Demonstrated written and verbal communication skills
• Working knowledge of legislation impacting property management, preferred
• Strong understanding of proposal/bid process
• Possession of or willingness to obtain CMCA/AMS certification required
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in Microsoft Office, Outlook and Windows.

Responsibilities

• Provide input and assist the Board with the preparation of the Association’s annual budget
• Be responsible for the daily implementation of the annual budget, perform general financial management and recordkeeping
• Assist Association and In House counsel on collection matters and monitor maintenance fee accounts
• Monitor and report monthly financials
• Prepare specifications needed for all services received by the Association
• Manage bid process, review bid spec proposals and comparison spreadsheets and make board recommendations as appropriate
• Negotiate Association contracts for routine services, subject to the Board’s approval, and Association counsel as needed
• Ensure maintenance of all files, records and correspondence in accordance with company procedures and good business practices
• Prepare Board meeting agenda, monthly management report and all other reports and material needed for Board Packet; distribute one week in advance of meeting
• Coordinate activities of association professionals including attorneys, auditing firms and engineering firms
• Establish and maintain annual calendar indicating all association activity, deadlines, election, meetings, projects, etc.
• Team building to unite staff and create a cohesive working environment
• Manage performance and discuss concerns regularly of all direct reports and team members
• Enforce the use of policies, tools and programs by staff in the day-to-day management and operations and ensure proper adherence throughout business unit
• Support the roll out and implementation of company & business unit initiatives and strategies

Skills

Strategic leadership

Budgeting

Financial management

Governance

Communication

Team leadership

Contract negotiation

CMCA/AMS certification

Board liaison

Project management

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Outlook

Windows

Job description

FirstService Residential seeks an Executive Director to lead a large master association in a vibrant Florida community, aligning strategy with operations and resident experience. The role demands hands-on leadership, strong financial discipline, and the ability to collaborate with the Board, residents, and partners.

The ideal candidate brings executive-level experience, fiduciary acumen, and a proven capacity to build trust across diverse stakeholders while driving growth and exceptional service.