Executive Director of Housekeeping & Guest Experience

Hotel Leveque; Milwaukee (WI); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Insurance from Day 1

Paid time off from Day 1

Holiday pay from Day 1

Hotel and travel discounts

Professional development and promotion

Job summary

First Hospitality’s Cambria Milwaukee Downtown seeks a hands-on Director of Housekeeping to lead the department, coach a strong team, and uphold brand cleanliness standards to create an exceptional guest experience.

The Executive Housekeeper collaborates with hotel departments, schedules staff, and aligns with budgets while prioritizing safety and guest satisfaction in downtown Milwaukee.

Qualifications

• 3+ years of hotel housekeeping experience, preferably in a leadership role.
• High School diploma or equivalency education certificate required.
• Excellent verbal and written communication skills.
• Must be able to speak, read, and write in primary language used in the workplace.

Responsibilities

• Proactively manage total cleanliness of the physical building, guest rooms, public spaces, and associates common areas.
• Ensure compliance with hotel brand standards, updating department procedures as needed.
• Recruit, train, and develop the hotel’s housekeeping team, providing ongoing learning opportunities and support as needed.
• Schedule housekeeping team based on business levels and workload demands according to hotel’s labor guidelines.
• Lead and support department goals, objectives, and budgets.
• Follow safety and security guidelines to ensure safe workplace practices to protect health and wellbeing of all associates.
• Effectively communicate with hotel departments to ensure timely response and completion of housekeeping and cleanliness needs.
• Listen to guests and empathize with their challenges. When necessary, notify other departments and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies.

Skills

Leadership

Communication

Housekeeping

Education

High School diploma

Job description

First Hospitality’s Cambria Milwaukee Downtown seeks a hands-on Director of Housekeeping to lead the department, coach a strong team, and uphold brand cleanliness standards to create an exceptional guest experience.

The Executive Housekeeper collaborates with hotel departments, schedules staff, and aligns with budgets while prioritizing safety and guest satisfaction in downtown Milwaukee.