Director of Housekeeping

Hotel Leveque; Milwaukee (WI); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Insurance from Day 1

Paid time off from Day 1

Holiday pay from Day 1

Hotel and travel discounts

Professional development and promotion

Job summary

First Hospitality’s Cambria Milwaukee Downtown seeks a hands-on Director of Housekeeping to lead the department, coach a strong team, and uphold brand cleanliness standards to create an exceptional guest experience.

The Executive Housekeeper collaborates with hotel departments, schedules staff, and aligns with budgets while prioritizing safety and guest satisfaction in downtown Milwaukee.

Qualifications

• 3+ years of hotel housekeeping experience, preferably in a leadership role.
• High School diploma or equivalency education certificate required.
• Excellent verbal and written communication skills.
• Must be able to speak, read, and write in primary language used in the workplace.

Responsibilities

• Proactively manage total cleanliness of the physical building, guest rooms, public spaces, and associates common areas.
• Ensure compliance with hotel brand standards, updating department procedures as needed.
• Recruit, train, and develop the hotel’s housekeeping team, providing ongoing learning opportunities and support as needed.
• Schedule housekeeping team based on business levels and workload demands according to hotel’s labor guidelines.
• Lead and support department goals, objectives, and budgets.
• Follow safety and security guidelines to ensure safe workplace practices to protect health and wellbeing of all associates.
• Effectively communicate with hotel departments to ensure timely response and completion of housekeeping and cleanliness needs.
• Listen to guests and empathize with their challenges. When necessary, notify other departments and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies.

Skills

Leadership

Communication

Housekeeping

Education

High School diploma

Job description

Lead the Team That Makes Every Stay Exceptional!Director of Housekeeping -Great hotels start with great leaders! We're looking for a hands-on, passionate Director of Housekeeping who takes pride in developing a strong team, setting high standards, and creating an exceptional guest experience.

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job…

The Executive Housekeeper works closely with all hotel departments to ensure high standards of guest satisfaction through cleanliness, amenity availability, and fulfilment of special requests. As leader of the housekeeping department, the Executive Housekeeper must coach and train team members, assign workload according to hotel and labor standard, manage inventory and resources, and uphold standards of cleanliness. The primary responsibility of the Executive Housekeeper is to coordinate needs of guests arriving/departing with the guest services team, adequately schedule team members to meet workload requirements, and ensure brand standards of cleanliness and upkeep are maintained.

What you’ll be doing…

• Proactively manage total cleanliness of the physical building, guest rooms, public spaces, and associates common areas.
• Ensure compliance with hotel brand standards, updating department procedures as needed.
• Recruit, train, and develop the hotel’s housekeeping team, providing ongoing learning opportunities and support as needed.
• Schedule housekeeping team based on business levels and workload demands according to hotel’s labor guidelines.
• Lead and support department goals, objectives, and budgets.
• Follow safety and security guidelines to ensure safe workplace practices to protect health and wellbeing of all associates.
• Effectively communicate with hotel departments to ensure timely response and completion of housekeeping and cleanliness needs.
• Listen to guests and empathize with their challenges. When necessary, notify other departments and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies.

Experience & Education:

• 3+ years of hotel housekeeping experience, preferably in a leadership role
• High School diploma or equivalency education certificate required
• Communication:
• Excellent verbal and written communication skills
• Must be able to speak, read, and write in primary language used in the workplace

Physical:

• 8+ hours per day; stand and walk frequently throughout the workday
• Reach, bend, stoop, kneel, and pivot frequently through workday
• Lift, lower, push, pull, and maneuver up to 30 pounds occasionally

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

A stylish hotel in the heart of downtown Milwaukee

The Cambria® Hotel Milwaukee Downtown is located in the Westown neighborhood near Historic Third Ward. This central downtown location puts you within walking distance of some of the city’s best shopping, dining and entertainment, including the foodie-favorite Milwaukee Public Market and the scenic Milwaukee River—where you can board one of the Milwaukee Boat Line sightseeing tours.

Our hotel near Miller Park is 3 miles from the home stadium of the Milwaukee Brewers, making our location a convenient one for baseball fans. Music fans can enjoy easy access to the concerts at the annual Milwaukee Summerfest. The festival is only around a mile away, so it’s just a 20‑minute walk to the festival lots. We’re also conveniently close to brewery tours, the Milwaukee RiverWalk and other popular attractions.

The décor of our upscale hotel is inspired by the energy of the city, and you’ll find design elements that highlight Milwaukee’s history and culture. From the guest rooms to the common areas, you’ll discover little luxuries that make a big difference—like spa‑style bathrooms Bluetooth mirrors, an indoor heated pool, and a modern lobby with sitting areas that are perfect for socializing. During your stay, stop by our restaurant for classic American dishes and seasonal craft brews from some of the region’s top breweries.Planning a meeting or event in Milwaukee? Contact us to learn more about our 1,500-square‑foot event space. This modern meeting room can be customized to host a variety of events.