Enterprise Desktop Support Engineer (Windows, macOS, Linux)

TEKsystems; San Diego (CA); On-site; USD 55,000 - 69,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Paid time off

Job summary

TEKsystems is seeking a Desktop Support Engineer to provide onsite and remote end-user support in a fast-paced enterprise environment in San Diego, CA.

Responsibilities include troubleshooting across Windows 10, macOS, Ubuntu Linux, and Chrome OS; administering AD/LDAP; supporting Google Workspace; and handling VPN/DNS/DHCP networking. Excellent customer service and incident management are essential.

Qualifications

• 3-5 years in desktop or IT support in an enterprise setting.
• Strong experience with macOS, Windows 10, Ubuntu Linux, and Chrome OS.
• Experience supporting Google Workspace in a corporate setting.
• Working knowledge of VPN, DNS, DHCP, TCP/IP, and wireless networking.
• Experience administering AD/LDAP accounts.

Responsibilities

• Provide Tier 1 and Tier 2 desktop support for end users in a fast-paced enterprise environment.
• Troubleshoot and resolve hardware, software, operating system, and peripheral issues.
• Support and administer Windows 10, macOS, Ubuntu Linux, and Chrome OS devices.
• Configure, deploy, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and other end-user technologies.
• Manage user accounts, permissions, and group memberships within Active Directory and LDAP environments.
• Support enterprise collaboration tools including Google Workspace.
• Diagnose networking issues related to VPN connectivity, DNS, DHCP, wireless, and wired access.
• Use CLI tools and scripting to troubleshoot and resolve issues.
• Document incidents, requests, resolutions, and procedures in the ticketing system.
• Prioritize multiple requests while meeting SLAs.
• Collaborate with infrastructure, networking, and security teams to resolve complex issues.
• Deliver excellent customer service and explain technical information clearly to users.

Skills

Desktop & End User Support

Windows 10

macOS

Linux (Ubuntu)

Chrome OS

Google Workspace

Active Directory & LDAP

VPN & Networking

CLI & Diagnostics

Incident & Ticket Management

Job description

TEKsystems is seeking a Desktop Support Engineer to provide onsite and remote end-user support in a fast-paced enterprise environment in San Diego, CA.

Responsibilities include troubleshooting across Windows 10, macOS, Ubuntu Linux, and Chrome OS; administering AD/LDAP; supporting Google Workspace; and handling VPN/DNS/DHCP networking. Excellent customer service and incident management are essential.