Desktop Technician

Seaglass Technology Partners, LLC; Shelton (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

Seaglass Technology Partners, LLC is seeking an experienced end-user support specialist to provide white‑glove executive help and Mac-centric support. The role also covers Windows devices, Office 365, and conference room systems, with a focus on building strong relationships with global peers and key business customers.

You will maintain support processes, ensure timely issue resolution, and communicate clearly with executives and teams across the organization from our Shelton, CT on-site

Qualifications

• Must have at least 3+ years of experience providing end user support.
• Must have experience supporting MacOS, MacBook, iMacs, Microsoft Office 365, Windows 11 OS in an onsite support role.
• Must have experience supporting conference room equipment and executive meetings.
• Must have very strong communication skills.

Responsibilities

• Provide end user support with an emphasis on white glove executive assistance and Mac support.
• Support Windows devices and Microsoft 365 applications for on-site users.
• Build and maintain relationships with global peer teams and key business customers.
• Maintain and improve support processes to ensure timely, high-quality service.

Skills

End user support

Communication skills

Tools

MacOS

Windows 11

Microsoft Office 365

Conference room equipment

Job description

This person will be responsible for supporting our end users and keeping a strong focus on maintaining support processes. This position will also be responsible for building and maintaining relationships with the global peer team members and key business customers. The primary focus is white glove executive support and Mac support but will also support Windows devices.

Requirements:

• - Must have at least 3+ years of experience providing end user support
• - Must have experience supporting MacOS, MacBook, iMacs, Microsoft Office 365, Windows 11 OS in an onsite support role
• - Must have experience supporting conference room equipment and executive meetings
• - Must have very strong communication skills