Desktop Support Engineer – IT Systems & End-User Tech

Sybex Support Services Inc.; Raleigh (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Sybex Support Services Inc. is seeking a skilled Desktop Support Technician to join our IT team. You will provide technical support and troubleshoot end-user issues across Windows, macOS, and Linux environments, helping maintain service quality and system reliability.

You will handle hardware/software troubleshooting, AD account management, and ticketing workflows while collaborating with IT colleagues to resolve complex problems and document solutions for future reference.

Qualifications

• Proven experience as a Desktop Support Technician or similar role.
• Proficiency with Windows, Linux, and Mac OS.
• Familiarity with Office 365 and ticketing systems.

Responsibilities

• Provide desktop support to end-users, including troubleshooting hardware and software issues
• Install, configure, and maintain computer systems and peripherals
• Set up and troubleshoot network connectivity for desktops and laptops
• Manage user accounts and permissions in Active Directory
• Assist with software installations and upgrades
• Respond to help desk tickets in a timely manner and provide resolution or elevate as necessary
• Collaborate with team members to resolve complex technical issues
• Document technical procedures and solutions for future reference

Skills

End-user support

Network administration

Technical support

Communication

Tools

SCCM

Remedy

ServiceNow

Active Directory

VPN

Job description

Sybex Support Services Inc. is seeking a skilled Desktop Support Technician to join our IT team. You will provide technical support and troubleshoot end-user issues across Windows, macOS, and Linux environments, helping maintain service quality and system reliability.

You will handle hardware/software troubleshooting, AD account management, and ticketing workflows while collaborating with IT colleagues to resolve complex problems and document solutions for future reference.