Onsite Desktop Support Analyst - Windows & Mac

Insight Global; Portland (OR); On-site; USD 34,000 - 48,000; Full time

Job summary

Insight Global is seeking a Desktop Support Analyst to provide white-glove onsite and remote support for Windows 11 and macOS users, collaborating across IT to improve employee experience. You will manage tickets, onboard new hires, and maintain hardware inventory in a fast-paced, enterprise environment.

The role emphasizes hands-on support for Windows and Apple devices, Microsoft 365 applications, and collaboration tools, with ongoing endpoint management and device provisioning responsibilities

Qualifications

• 3+ years in an enterprise desktop support or service desk
• Strong Windows and macOS administration experience
• Experience with endpoint management tools such as Intune or SCCM
• Experience with Microsoft 365 and modern collaboration tools (Teams, Zoom, Slack)
• Familiarity with directory systems (Entra ID/Azure AD and/or Active Directory)
• Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi)
• Experience with Zendesk and/or ServiceNow; Jira/Confluence
• Familiarity with device provisioning concepts (ABM, Windows Autopilot, SmartDeploy) and VDI/VMs

Responsibilities

• Provide onsite, email, and chat support for Windows 11 and macOS users
• Troubleshoot Microsoft 365 and other business applications
• Manage support tickets in Zendesk and/or ServiceNow
• Support collaboration tools including Slack, Zoom, and Microsoft Teams
• Perform new hire onboarding, workstation setup, and basic access provisioning
• Manage hardware inventory, provisioning, shipping, receiving, and asset tracking
• Assist with endpoint management and device enrollment using Intune, Kandji
• Support device provisioning processes including Apple Business Manager and Windows Autopilot

Skills

Windows OS

macOS administration

Entra ID/Azure AD

Active Directory

Networking fundamentals

Zendesk

ServiceNow

Jira/Confluence

VDI/VM concepts

Microsoft 365

Tools

Intune

Kandji

Jamf

Azure AD

Windows Autopilot

ABM

SmartDeploy

Job description

Insight Global is seeking a Desktop Support Analyst to provide white-glove onsite and remote support for Windows 11 and macOS users, collaborating across IT to improve employee experience. You will manage tickets, onboard new hires, and maintain hardware inventory in a fast-paced, enterprise environment.

The role emphasizes hands-on support for Windows and Apple devices, Microsoft 365 applications, and collaboration tools, with ongoing endpoint management and device provisioning responsibilities