Executive Cybersecurity Success Leader

SentinelOne, Inc.; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

RSUs

Employee stock purchase plan

Competitive leave benefits

Gender-neutral parental leave

Medical and insurance benefits

Pension

EAP

Global home office allowance

Mobile phone reimbursement

Job summary

SentinelOne seeks a Senior Technical Success Executive in the United States to lead executive engagements with strategically significant customers, aligning product, engineering, and commercial strategies to maximize value and ensure successful outcomes.

You will own recovery plans, guide complex incidents, and drive cross-functional collaboration across CS, Sales, Support, and Leadership, while supporting renewal negotiations and long-term account planning.

Qualifications

• 10+ years of experience in Enterprise Customer Success, Technical Account Management, or equivalent executive-facing roles.
• Proven experience leading executive customer engagements with complex challenges.
• Strong executive presence with ability to influence Fortune 500 leaders.

Responsibilities

• Become primary executive partner for strategically significant customer engagements, building trusted relationships with CIOs, CISOs, CTOs and architects.
• Own executive recovery plans and align Product, Engineering, Support, and Sales around a unified strategy.
• Lead technical recovery efforts for major incidents, outages, deployments, and security operations concerns.
• Drive measurable business outcomes from SentinelOne investments and support renewal negotiations.
• Coordinate cross-functional execution across CS, TAC, Support, Professional Services, Sales, Renewals, Product, Engineering, and Leadership.

Skills

Executive relationships

Customer success

Cross-functional leadership

Executive communications

Strategic accounts

Renewals negotiations

Cybersecurity

Job description

SentinelOne seeks a Senior Technical Success Executive in the United States to lead executive engagements with strategically significant customers, aligning product, engineering, and commercial strategies to maximize value and ensure successful outcomes.

You will own recovery plans, guide complex incidents, and drive cross-functional collaboration across CS, Sales, Support, and Leadership, while supporting renewal negotiations and long-term account planning.