Strategic Enterprise Technical Success Executive

Openkrill; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

SentinelOne is seeking an experienced Enterprise Customer Success executive to partner with CIOs, CISOs, CTOs, and other senior stakeholders to drive strategic outcomes. You will own executive-level engagements, guide recovery plans, and align product, engineering, and services to deliver measurable value.

Ideal candidates bring 10+ years in executive-facing customer roles, deep cybersecurity knowledge, and a track record of navigating major incidents and complex deployments.

Qualifications

• 10+ years in enterprise customer success, TAC, or related executive-facing roles.
• Proven experience leading executive customer engagements with complex challenges.
• Strong executive presence with Fortune 500 technology and business leaders.

Responsibilities

• Become the executive partner for strategically significant customer engagements.
• Lead Executive Recovery and Success Plans with milestones and exit criteria.
• Coordinate cross-functional teams to remove blockers and accelerate recovery.
• Drive measurable business outcomes from SentinelOne investments.
• Participate in renewal negotiations and multi-year planning.
• Build and sustain executive relationships with customer leadership.

Skills

Executive engagement

Customer focus

Enterprise CS/Sales

Executive presence

Cybersecurity domain knowledge

Strategic advisory

Cross-functional leadership

Job description

SentinelOne is seeking an experienced Enterprise Customer Success executive to partner with CIOs, CISOs, CTOs, and other senior stakeholders to drive strategic outcomes. You will own executive-level engagements, guide recovery plans, and align product, engineering, and services to deliver measurable value.

Ideal candidates bring 10+ years in executive-facing customer roles, deep cybersecurity knowledge, and a track record of navigating major incidents and complex deployments.