Executive Concierge & VIP Guest Experience

Opensity solutions; New York (NY); On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a poised Receptionist to support the executive floor for a prestigious financial services client on-site in New York. You will be the first point of contact for executives, clients, and guests, ensuring professionalism, hospitality, and discretion in every interaction.

Key duties include greeting visitors, managing EMS bookings, coordinating meetings and catering, and supporting facilities.

Qualifications

• 5+ years of experience in a customer service role within a professional corporate environment.
• Excellent interpersonal skills with the ability to manage sensitive situations with discretion and diplomacy.
• Motivated self-starter with a strong sense of urgency and accountability.
• Exceptional customer service mindset with the ability to anticipate needs.
• Strong organizational and multitasking skills, with the ability to prioritize competing demands.
• Proven ability to meet deadlines and consistently follow through.
• Clear, professional written and verbal communication skills.
• Collaborative, positive, and team-oriented approach.
• High level of professionalism, discretion, and integrity.
• Sound judgment and effective problem-solving abilities.
• Proficiency with Microsoft Office Suite and Box or SharePoint required.
• Experience with EMS conference booking platforms strongly preferred.

Responsibilities

• Reception & Guest Services: Handle daily visitor registration, greet guests, check them in, and direct them to the appropriate person or office.
• Conference Room & Meeting Support: Manage EMS bookings, coordinate catering, and ensure spaces are presentable.
• Office & Facilities Support: Submit maintenance requests, coordinate daily operations, and track activity using EMS and Envoy.

Skills

Customer service

Discretion

Communication

Organization

Multitasking

Professionalism

Tools

Microsoft Office Suite

Box

SharePoint

EMS

Concur

Job description

Opensity Solutions is seeking a poised Receptionist to support the executive floor for a prestigious financial services client on-site in New York. You will be the first point of contact for executives, clients, and guests, ensuring professionalism, hospitality, and discretion in every interaction.

Key duties include greeting visitors, managing EMS bookings, coordinating meetings and catering, and supporting facilities.