Executive Assistant & Customer Experience Pro

Embedded Shishya; United States; Remote; USD 55,000 - 85,000; Full time

Job summary

Embedded Shishya is seeking a sharp Executive Assistant & Customer Experience Specialist to keep the founder’s world organized and ensure every customer feels well cared for. You will triage, investigate, draft, and close loops across email, SMS, and live channels, while coordinating with wholesale and store teams to deliver a seamless experience.

The role blends administrative rigor with customer-centric problem solving, requiring proactive communication, strong organizational skills, and the

Qualifications

• Polished, warm, and professional written English.
• Excellent organizational skills and attention to detail.
• Experience with Google Workspace (Gmail, Docs, Sheets, Drive).
• Comfortable with Shopify Admin for order lookups and customer history.
• Proactive communicator who flags problems early and follows through.
• Able to work Hawaii Standard Time (HST) business hours.
• South African accent preferred for voice-based interactions.

Responsibilities

• Monitor and manage the founder's email inbox; triage and prioritise daily action items.
• Draft email responses and compile a daily review list for founder approval.
• Monitor wholesale inbox and draft outreach/responses for wholesale leads and partnerships.
• Manage calendar, schedule calls, and coordinate follow-ups.
• Help keep the founder organised, focused, and ahead of deadlines.
• Handle customer enquiries via email, SMS, and live channels within SLAs.
• Investigate orders and customer history in Shopify Admin to resolve issues.
• Coordinate with store teams and fulfillment to close cases end-to-end.
• Maintain macros, FAQs, and lightweight SOPs; identify recurring issues.

Skills

Written English

Organisational skills

Proactive communicator

Timezone awareness

Tools

Google Workspace

Shopify Admin

Klaviyo

Gorgias

Zendesk

Help Scout

Job description

Embedded Shishya is seeking a sharp Executive Assistant & Customer Experience Specialist to keep the founder’s world organized and ensure every customer feels well cared for. You will triage, investigate, draft, and close loops across email, SMS, and live channels, while coordinating with wholesale and store teams to deliver a seamless experience.

The role blends administrative rigor with customer-centric problem solving, requiring proactive communication, strong organizational skills, and the