Executive AI Strategist: Drive Enterprise CX & GTM

Amazon; Austin (TX); On-site; USD 176,000 - 238,000; Full time

Job summary

Amazon seeks an Executive AI Strategist to advise Fortune 500 executives on transforming their businesses with Amazon Connect AI solutions across voice, chat, and IVR. You will own GTM programs and drive revenue growth with AI within strategic customers and partners.

You will lead cross-functional teams, synthesize customer insights, and shape product roadmaps to accelerate adoption of AWS Applied AI Solutions. This role is based in Austin and emphasizes leadership and strategic execution.

Qualifications

• 10+ years of customer-facing leadership experience with Business Application Technologies, including Customer Experience, Artificial Intelligence, CRM, Customer Data Applications, Contact Center-as-a-Service, and/or Communications Services
• 10+ years of Go-To-Market, Business Development, Sales, Consulting, or Product Leadership experience

Responsibilities

• Build trusted relationships with C-suite executives and business leaders within the most strategic F500 Amazon Connect customers, partners, and prospective customers
• Develop, execute, and own GTM and sales strategies focused on AI in customer experience to grow adoption of Amazon Connect and AWS Applied AI Solutions
• Drive alignment across diverse stakeholders including specialist sales, product, solution architecture, customer success, marketing, and the AWS field to orchestrate Connect GTM and strategic pursuits
• Capture customer insight to influence product roadmap for Amazon Connect Customer and AWS Applied AI Solutions
• Create scalable programs and best practices to unblock challenges and drive growth
• Serve as an Amazon Connect AI subject matter expert supporting broader internal teams
• Lead cross-functional initiatives that improve Amazon Connect’s GTM capabilities, operational excellence, and business rhythms

Skills

Leadership

Go-to-market

AI strategy

Stakeholder management

Job description

Amazon seeks an Executive AI Strategist to advise Fortune 500 executives on transforming their businesses with Amazon Connect AI solutions across voice, chat, and IVR. You will own GTM programs and drive revenue growth with AI within strategic customers and partners.

You will lead cross-functional teams, synthesize customer insights, and shape product roadmaps to accelerate adoption of AWS Applied AI Solutions. This role is based in Austin and emphasizes leadership and strategic execution.