Events Operations Lead — Guest Experience & Team Manager

Lucky Strike Entertainment Corporation; Milpitas (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

401(k) Retirement Plans

Employee Stock Purchase Program

Vacation, Paid Holidays, and Sick Time

Discounts on Bowling, Boomers, Waterpr

Wellness resources

Job summary

Lucky Strike Entertainment Corporation is seeking an experienced Event Operations Manager in Milpitas, CA. The role leads event hosts, plans and executes large-scale gatherings, and collaborates with Sales and Operations to ensure flawless experiences for guests.

You will manage staff, use guest feedback to improve satisfaction, and adapt to weekend/holiday shifts. A background in F&B and hospitality, plus strong MS Office and POS skills, is required.

Qualifications

• 1 Year+ of Management Experience.
• 2+ Years Banquet Captain
• Bachelor’s degree
• Knowledge of F&B and Hospitality Industry
• Broad Knowledge of/Experience in Event Planning and Execution
• Proficiency in MS Office Suite and database software preferred
• Knowledge of POS register systems

Responsibilities

• Host special events; manage your team of event hosts; oversee all setup of appropriate areas.
• Work with Sales and Operations to create a seamless event experience that encourages repeat bookings.
• Make a personal connection with the event contact and ensure guests’ needs are exceeded; promote guest-focused hosting.
• Ensure completion of event reporting and use guest feedback to improve satisfaction.
• Forecast events and schedule event staff; counsel and discipline staff per HR guidelines.
• Be available for varying shifts, including weekends and holidays, and extended workdays.

Skills

Event management

Team leadership

Communication

Education

Bachelor’s degree

Tools

MS Office

POS systems

Database software

Job description

Lucky Strike Entertainment Corporation is seeking an experienced Event Operations Manager in Milpitas, CA. The role leads event hosts, plans and executes large-scale gatherings, and collaborates with Sales and Operations to ensure flawless experiences for guests.

You will manage staff, use guest feedback to improve satisfaction, and adapt to weekend/holiday shifts. A background in F&B and hospitality, plus strong MS Office and POS skills, is required.