Event Services Associate 1

The Ohio State University; Columbus (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

The Ohio State University is seeking an Event Services Associate 1 to support the Ticket Office during events and in the office. You will handle customer inquiries, process ticket sales, and assist with will-call management while adhering to NCAA regulations and university policy.

Shifts include regular hours as well as night and weekend shifts throughout the year, with background checks and post-offer screenings potentially required. This is an on-site role at the Schottenstein Center.

Qualifications

• Experience providing customer service in a fast-paced environment.
• Ability to communicate clearly with patrons by phone, chat, and email.
• Uphold NCAA regulations and university policies.

Responsibilities

• Assist customers with tickets for Athletics events, concerts, and family shows.
• Sell tickets at windows, process will-call, distribute ticket equipment, and troubleshoot issues.
• Provide support during varying shifts including nights and weekends.

Skills

Customer service

Communication skills

Job description

Job Title:Event Services Associate 1Department:Athletics | Ticket Office-JM

Provides support to the Ticket Office on game day and in the office with day-to-day tasks. They are expected at all times to communicate effectively, provide a high standard of customer service, adhere to NCAA regulations, and uphold Ohio State University policy, regulations, and ethical standards.

Provides customer service and answers questions regarding Ohio State Athletics events, concerts, and family shows via telephone, chat, and email. Students will utilize the Ticket Office database to assist customers, sell tickets at the ticket windows, assist in will-call management, ticket equipment distribution, and ticket issue trouble-shooting on event days. Shifts include regular Ticket Office hours as well as night and weekend shifts throughout the year.

Additional Information:Location:Schottenstein Center (0081)Position Type:IntermittentScheduled Hours:0.2Shift:Varying ShiftsFinal candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.