Event Services Associate 1

Ohio State University; United States; On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Retirement plan

Job summary

The Ohio State University is seeking an Event Services Associate 1 in Athletics | Ticket Office-JM to support ticket operations during events and in the office. You will handle ticket sales, guest inquiries, and office duties on game days and regular hours.

Responsibilities include assisting customers via phone, chat, and email, managing will-call, and troubleshooting ticket issues. Background checks and occasional drug screens may apply; shifts include nights and weekends.

Responsibilities

• Provides support to the Ticket Office on game day and in the office with day-to-day tasks.
• Communicate effectively, provide a high standard of customer service, adhere to NCAA regulations, and uphold university policy and ethics.
• Provides customer service and answers questions regarding Ohio State Athletics events, concerts, and family shows via telephone, chat, and email.
• Utilize the Ticket Office database to assist customers, sell tickets at the ticket windows, assist in will-call management, ticket equipment distribution, and ticket issue troubleshooting on event days.
• Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post-offer process.
• Shifts include regular Ticket Office hours as well as night and weekend shifts throughout the year.

Job description

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Job Title

Event Services Associate 1

Department

Athletics | Ticket Office-JM

Responsibilities

• Provides support to the Ticket Office on game day and in the office with day-to-day tasks.
• They are expected at all times to communicate effectively, provide a high standard of customer service, adhere to NCAA regulations, and uphold Ohio State University policy, regulations, and ethical standards.
• Provides customer service and answers questions regarding Ohio State Athletics events, concerts, and family shows via telephone, chat, and email.
• Students will utilize the Ticket Office database to assist customers, sell tickets at the ticket windows, assist in will-call management, ticket equipment distribution, and ticket issue trouble‑shooting on event days.
• Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post-offer process.
• Shifts include regular Ticket Office hours as well as night and weekend shifts throughout the year.

Additional Information

• Location: Schottenstein Center (0081)
• Position Type: Intermittent
• Scheduled Hours: 0.2
• Shift: Varying Shifts

Equal Opportunity Statement

The university is an equal opportunity employer, including veterans and disability.

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

Company Culture

At Ohio State, you’ll find work that inspires you. We offer roles and growth opportunities in countless fields and specialties — including a job that’s right for you. As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care. Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together. By joining Ohio State, you become part of a top‑20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you.