Event Services Associate, CASE

The Ohio State University; North Carolina; On-site; USD 18,000 - 21,000; Full time

Job summary

The Ohio State University is seeking an Event Services Associate for the CASE program at the Wexner Center for the Arts. This intermittent role focuses on guest reception, ticket scanning, ushering, and assisting with accessibility accommodations during events at Mershon Auditorium.

Responsibilities include greeting guests, directing seating, handling late seating, and coordinating with the Program Supervisor and Events Coordinator.

Qualifications

• Minimum requirements include a high school diploma or GED.
• Excellent communication and friendly demeanor.
• Ability to stand for extended periods and work outdoors if needed.

Responsibilities

• Greet guests at entry with a welcoming attitude and verify tickets.
• Direct patrons to seating and assist with late seating and accessibility needs.
• Support event staff and respond to emergencies in a timely manner.
• Provide information and directions to guests.

Education

High School diploma or GED

Job description

Job Title:

Event Services Associate, CASE

Department:

Wexner Center for Arts | Facilities Rentals-JM

The Wexner Center for the Arts is The Ohio State University’s multidisciplinary laboratory for contemporary art and culture. Through exhibitions, performances, screenings, educational programs, artist residencies, and publications the Wex serves as a vital forum where artists test ideas and where diverse audiences engage the art and issues of our time. In its programs, the Wex balances a commitment to experimentation with a critical appreciation of the past. Our work affirms the university’s pursuit of civic participation, freedom of expression, and robust dialogue.

Event Services Associate, CASE staff are crucial in creating remarkable experiences for our guests. Specific duties of the Event Services Associate, CASE staff will vary based on the event or program, but may include security screening, ticket scanning, ushering guests to seats, answering questions, providing directions, and assisting with accessibility accommodations and other requests, creating remarkable experiences for our guests!

Responsibilities include:

• 50% : Greeting guests as they enter the Mershon Auditorium with a positive and welcoming attitude. Answering questions and advise guests of their options at events. Scan or collect and verify authenticity of tickets on day of program.
• 25% : Remain in position in lobby areas at the beginning, intermission, and end of events. Directing patrons to correct seating areas and assisting with any late seating needs/accommodations. Support accessibility requests made by patrons. Staff coat check.
• 15% : Assist Program Supervisor and Events Coordinator as needed and/or as directed.
• 10% : Assessing and/or responding to any emergencies and report to Program Supervisor and/or Events Coordinator immediately.

Minimum Requirements

• High School diploma or GED.
• 0 years of relevant experience required.

Requirements :

• Associates must be 18 years of age or older
• Able to remain in a designated position which may include standing for several hours

Communicates clearly and presents a friendly, approachable demeanor.

• Work with a diverse group of people and remain open to the needs of all visitors
• Possibly to work outdoors
• Follow written and verbal instruction

Additional Information:

Career Roadmap

Function: Sales and Customer Service

Sub-Function: Event Services

Career Band: Individual Contributor – Technical

Career Level: Entry

Proposed Salary Range: $13.89/hr-$15.00/hr

Location:

Mershon Auditorium (0055)

Position Type:

Intermittent

Scheduled Hours:

0.2

Shift

Varying Shifts

_ Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. _

The university is an equal opportunity employer, including veterans and disability.