Supervisor - Specialized

The Ohio State University; Columbus (OH); On-site; USD 30,000 - 45,000; Part time

Job summary

The Ohio State University is seeking a Supervisor for the Schottenstein Center Guest Services Administration. This role entails ensuring excellent guest service during events and managing specialized security operations. The ideal candidate should have over 5 years of experience in event staff roles, with a strong emphasis on supervisory skills.

Key responsibilities include overseeing event staff, coordinating security protocols, and providing support during events. A background check will be required for final candidates. Join us in promoting exceptional experiences for fans attending Ohio State events.

Qualifications

• Minimum age of 18 years.
• 5 years experience in event staff roles.
• 3 years in specialized security.
• Ability to stand for 4 hours or more.

Responsibilities

• Provide guest service for events.
• Supervise event staff in specialized areas.
• Manage backstage and security operations.
• Coordinate with external stakeholders.
• Ensure compliance with event policies.

Skills

Guest service

Event operations management

Supervisory skills

Communication skills

Problem-solving ability

Job description

Job Title

Supervisor – Specialized Department: Business Advancement | Schottenstein Center Guest Services Administration – JM

Responsibilities

• Provide excellent guest service to fans attending Ohio State events;
• Responsible for specialized area of event operations (backstage security, barricade/stage security, field/court security, Welcome Center, Ohio Stadium Tours);
• Provide direct supervision and oversight of event staff within specialized area of operation;
• Act as a liaison with outside entities (tour security/management, visiting teams and coaches, officials, Learfield, etc.);
• Supervise multiple sport seasons (e.g., baseball, wrestling, lacrosse, etc.);
• Schedule event staff during an assigned athletic or special event, based on deployments provided by Event Management staff;
• Verify attendance of staff and complete timesheets for events;
• Attend annual Operations Meetings for assigned sports;
• Participate in emergency drills or tabletop exercises produced by the Department of Public Safety;
• Provide direct supervision to assigned crew of event staff at each event;
• Ensure excellent guest service is being provided by your staff;
• Act as a second level of support to event staff to resolve guest issues in your assigned area;
• Provide direct coaching and training to the staff assigned to your area;
• Ensure that the staff assigned to you comply with policies & procedures included in the Event Staff Pocket Guide/Manual;
• Scanning, counting and checking tickets at athletic contests and special events;
• Conducting security screening of guests entering our facilities;
• Directing and assisting guests to their seats or to find other amenities inside the facility;
• Directing and assisting guests to services outside of the facility (roadways, restaurants, hotels, etc.);
• Assist with the enforcement of NCAA, Conference, University, and Athletic Department rules and regulations;
• Recognize and check credentials, limit access to restricted areas of facilities;
• Be an expert of and an advocate for Ohio State Athletics & the Schottenstein Center.

Qualifications

• Must be 18 years of age or older;
• Minimum 5 years of experience as an event staff member, or equivalent;
• Minimum 3 years working in specialized area of responsibility (backstage security, barricade/stage security, field/court security, Welcome Center, Ohio Stadium Tours);
• Experience managing others;
• Must be able to stand on your feet for 4 hours or more, indoors and outdoors, rain or shine;
• Ability to maintain a positive attitude at events at all times;
• Ability to focus on listening and satisfying our guests;
• Ability to maintain and support open communication with Event Management staff;
• An interest in working with guests and fellow staff of varying backgrounds;
• Excellent verbal communication skills;
• Excellent problem solving ability.

Additional Information

Location: Schottenstein Center (0081)

Position Type: Intermittent

Scheduled Hours: 0.2

Shift: Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post‑offer process.

Employment Opportunity

The university is an equal opportunity employer, including veterans and disability.