Event Operations Leader: Tech-Driven, Guest-Focused Events

Encore; Miami Beach (FL); On-site; USD 29,000 - 37,000; Full time

Job summary

Encore is seeking an Operations Supervisor to lead floor operations, ensuring top-tier customer service and staff development. You will directly lead the technical team to optimize event setup, execution, and teardown while supporting onsite administration and career growth.

The role requires 3-5 years in customer service or hospitality and AV experience, with a preference for a bachelor’s degree. Candidates must be able to lift 50 lbs and work in a hotel/convention center setting.

Qualifications

• Bachelor’s degree preferred.
• 3-5 years of customer service or hospitality experience preferred.
• 3-5 years of audio-visual experience required.
• External applicants must complete all training and certifications within 60 days of start date.
• Internal applicants must meet training and certification requirements per Encore’s program.

Responsibilities

• Organizes daily floor activities for timely setup, refresh, and removal of equipment.
• Directs technicians and suggests operational improvements to venue management.
• Ensure flowsheets are updated and communications are coordinated for events.
• Provide exceptional service, uphold Encore’s standards, and maintain client relationships.
• Assist in training technicians on floor activities and Encore’s service standards.
• Handle setup, operation, and breakdown of AV equipment and troubleshoot issues as needed.

Skills

Customer service

Hospitality

Staff leadership

Education

Bachelor’s degree

Tools

Audio-visual experience

Job description

Encore is seeking an Operations Supervisor to lead floor operations, ensuring top-tier customer service and staff development. You will directly lead the technical team to optimize event setup, execution, and teardown while supporting onsite administration and career growth.

The role requires 3-5 years in customer service or hospitality and AV experience, with a preference for a bachelor’s degree. Candidates must be able to lift 50 lbs and work in a hotel/convention center setting.