Event Operations Lead - AV & Guest Experience

Encore; Boston (MA); On-site; USD 32,000 - 41,000; Full time

Job summary

Encore provides event experiences by coordinating technology and service in hotel and venue environments. The Operations Supervisor leads floor operations, manages the technical team, and ensures exceptional customer service and operational efficiency.

The role involves training staff, overseeing equipment setup and maintenance, and collaborating with venue management to deliver successful events. A strong background in hospitality, AV, and leadership is expected.

Qualifications

• 3-5 years of customer service or hospitality experience preferred.
• 3-5 years of audio-visual experience required.
• Internal applicants must meet training requirements per Encore’s Global Learning Training Program.
• External applicants must complete required training within 60 days of start date.

Responsibilities

• Organizes daily floor activities for timely equipment setup, refresh, and removal.
• Directs technicians and suggests operational efficiencies to management and Workforce.
• Ensures flowsheets are updated and properly completed.
• Establishes coordinated communications for event management.
• Attends venue meetings and supports onsite operations.
• Provides excellent service and upholds Encore’s Service Standards.
• Trains technicians on floor activities and Encore’s standards.
• Oversees setup, operation, and breakdown of AV equipment and conducts basic troubleshooting.

Skills

Customer service

Hospitality

Leadership

Communication

Problem solving

Team management

Driver's license

Ambiguity/Adaptability

Education

Bachelor’s degree preferred

Job description

Encore provides event experiences by coordinating technology and service in hotel and venue environments. The Operations Supervisor leads floor operations, manages the technical team, and ensures exceptional customer service and operational efficiency.

The role involves training staff, overseeing equipment setup and maintenance, and collaborating with venue management to deliver successful events. A strong background in hospitality, AV, and leadership is expected.