Event Operations Lead - AV & Guest Experience

Encore; Washington (District of Columbia); On-site; USD 31,000 - 41,000; Full time

Job summary

Encore is seeking an Operations Supervisor to lead floor operations with a strong focus on customer service and staff development. You will oversee a technical team to ensure operational efficiencies and client satisfaction, while supporting on-site administration and career growth. Reports to DET, DOO, or Operations Manager.

The role emphasizes training technicians, maintaining security of equipment, and coordinating event execution. A valid license and 50 lb lifting capability are required.

Qualifications

• Bachelor’s degree preferred.
• 3-5 years of customer service or hospitality experience preferred.
• 3-5 years of audio-visual experience required.
• External applicants must meet/validate and complete all training and certifications within 60 days of start date.
• Internal applicants must meet/complete training requirements per Encore’s program.
• Must have a valid driver’s license for roles operating Company vehicles.
• Additional DOT requirements may apply.
• Must be able to lift 50 lbs.

Responsibilities

• Organizes daily floor activities for equipment setup, refresh, and removal.
• Directs technicians' workflow and suggests operational efficiencies to venue management and Workforce.
• Keeps flowsheets updated and properly completed.
• Establishes coordinated communications for event management.
• Attends venue meetings as needed.

Skills

Customer service

Hospitality

Team leadership

Audio-visual

Education

Bachelor’s degree preferred

Job description

Encore is seeking an Operations Supervisor to lead floor operations with a strong focus on customer service and staff development. You will oversee a technical team to ensure operational efficiencies and client satisfaction, while supporting on-site administration and career growth. Reports to DET, DOO, or Operations Manager.

The role emphasizes training technicians, maintaining security of equipment, and coordinating event execution. A valid license and 50 lb lifting capability are required.