Event Operations Lead - AV & Guest Experience

Encore

Washington (District of Columbia)

On-site

USD 31,000 - 41,000

Full time

14 days+
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Job summary

Encore is seeking an Operations Supervisor to lead floor operations with a strong focus on customer service and staff development. You will oversee a technical team to ensure operational efficiencies and client satisfaction, while supporting on-site administration and career growth. Reports to DET, DOO, or Operations Manager.

The role emphasizes training technicians, maintaining security of equipment, and coordinating event execution. A valid license and 50 lb lifting capability are required.

Qualifications

  • Bachelor’s degree preferred.
  • 3-5 years of customer service or hospitality experience preferred.
  • 3-5 years of audio-visual experience required.
  • External applicants must meet/validate and complete all training and certifications within 60 days of start date.
  • Internal applicants must meet/complete training requirements per Encore’s program.
  • Must have a valid driver’s license for roles operating Company vehicles.
  • Additional DOT requirements may apply.
  • Must be able to lift 50 lbs.

Responsibilities

  • Organizes daily floor activities for equipment setup, refresh, and removal.
  • Directs technicians' workflow and suggests operational efficiencies to venue management and Workforce.
  • Keeps flowsheets updated and properly completed.
  • Establishes coordinated communications for event management.
  • Attends venue meetings as needed.

Skills

Customer service
Hospitality
Team leadership
Audio-visual

Education

Bachelor’s degree preferred

Job description

Encore is seeking an Operations Supervisor to lead floor operations with a strong focus on customer service and staff development. You will oversee a technical team to ensure operational efficiencies and client satisfaction, while supporting on-site administration and career growth. Reports to DET, DOO, or Operations Manager.

The role emphasizes training technicians, maintaining security of equipment, and coordinating event execution. A valid license and 50 lb lifting capability are required.

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