Event Operations Lead - Tech & Guest Service

Encore; Lake Buena Vista (FL); On-site; USD 26,000 - 34,000; Full time

Job summary

Encore in Lake Buena Vista, FL, is seeking an Operations Supervisor who will lead floor operations, supervise the technical team, and support onsite administration. You will focus on customer service, staff leadership, and operational efficiency to ensure events run smoothly and guests have a high-quality experience.

The role requires 3–5 years in hospitality or customer service, 3–5 years AV experience, and the ability to lift up to 50 lbs. Bachelor’s degree preferred.

Qualifications

• Bachelor’s degree preferred.
• 3–5 years customer service or hospitality experience preferred.
• 3–5 years AV experience required.
• Knowledge of technical theory.
• Advanced problem-solving skills.
• Experience leading workflow and team members.
• A valid driver’s license required for team members in positions that may operate Company vehicles.
• Additional DOT requirement may need to be met if applicable.
• Must be able to lift 50 lbs.

Responsibilities

• Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
• Directs technician workflow and suggests operational improvements to venue management and Workforce.
• Ensures flowsheets are updated and properly completed.
• Coordinates communications for event management.
• Attends venue meetings as needed.

Skills

Customer service

AV experience

Leadership

Education

Bachelor's degree preferred

Job description

Encore in Lake Buena Vista, FL, is seeking an Operations Supervisor who will lead floor operations, supervise the technical team, and support onsite administration. You will focus on customer service, staff leadership, and operational efficiency to ensure events run smoothly and guests have a high-quality experience.

The role requires 3–5 years in hospitality or customer service, 3–5 years AV experience, and the ability to lift up to 50 lbs. Bachelor’s degree preferred.