Event Operations Lead (Tech & Service)

Encore; Orlando (FL); On-site; USD 26,000 - 33,000; Full time

Job summary

Encore in Orlando seeks an Operations Supervisor to lead floor operations, focusing on customer service, staff development, and coordinating the technical team to ensure efficient events. You will participate in venue meetings and guide the team through complex setups.

You will train technicians, uphold Encore service standards, manage equipment setup and safety, and support careers development within a fast-paced hospitality environment.

Qualifications

• Bachelor’s degree preferred.
• 3-5 years customer service or hospitality experience preferred.
• 3-5 years audio-visual experience required.
• Must meet/train within 60 days; certifications may be required.
• Valid driver’s license may be required for some positions.
• Must be able to lift 50 lbs.

Responsibilities

• Organizes daily floor activities for timely setup, refresh and removal of equipment.
• Directs technicians and suggests operational efficiencies.
• Keeps flowsheets updated and coordinate event communications.
• Attends venue meetings and supports management and Workforce.
• Provide excellent service and uphold Encore standards.
• Train technicians on floor activities and standards.
• Lead security, storage and maintenance of equipment for events.
• Perform intermediate audiovisual setup, operation and breakdown.
• Troubleshoot technical issues and ensure safety compliance.

Skills

Customer service

Hospitality

Audio-visual experience

Leadership

Problem solving

Technical theory

Driver's license

Education

Bachelor’s degree

Job description

Encore in Orlando seeks an Operations Supervisor to lead floor operations, focusing on customer service, staff development, and coordinating the technical team to ensure efficient events. You will participate in venue meetings and guide the team through complex setups.

You will train technicians, uphold Encore service standards, manage equipment setup and safety, and support careers development within a fast-paced hospitality environment.