Event Operations Lead

Encore Global; Orlando (FL); On-site; USD 26,000 - 34,000; Full time

Job summary

Encore Global in Orlando, FL, seeks an Operations Supervisor to lead floor operations, focusing on customer service, staff leadership, and development. You will direct the technical team to ensure efficient operations and high customer satisfaction on-site.

The role may participate in location administration in support of onsite operations and career development. It reports to the DET, DOO, or Operations Manager and requires coordinating events, training technicians, and managing intermediate AV

Qualifications

• Bachelor's degree preferred.
• 3-5 years of customer service or hospitality experience preferred.
• 3-5 year of audio-visual experience is required.
• External applicants must meet/validate and achieve/complete all training and certifications within 60 days of start date.
• Must have a valid driver’s license for team members who operate Company vehicles.

Responsibilities

• Organizes daily floor activities for timely setup, refresh and removal of equipment.
• Directs the workflow of technicians and suggests operational improvements to venue management and Workforce.
• Ensures flowsheets are updated and properly completed.
• Maintains coordinated communications for event management.
• Attends venue meetings as needed (daily banquet event order, pre/post conferences).

Skills

Customer service experience

Hospitality experience

Team leadership

Problem solving

Communication skills

Education

Bachelor's degree preferred

Tools

Audio-visual equipment

Technical training

Job description

Encore Global in Orlando, FL, seeks an Operations Supervisor to lead floor operations, focusing on customer service, staff leadership, and development. You will direct the technical team to ensure efficient operations and high customer satisfaction on-site.

The role may participate in location administration in support of onsite operations and career development. It reports to the DET, DOO, or Operations Manager and requires coordinating events, training technicians, and managing intermediate AV