Event Operations Lead: Service & Tech Team

Encore; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Encore is seeking an Operations Supervisor to lead floor operations with a focus on customer service, staff leadership and development. You will directly lead the technical team to ensure operational efficiencies and customer satisfaction at our Phoenix location.

This role may participate in location administrative duties and reports to the DET, DOO, or Operations Manager. You will organize daily floor activities, direct technician workflow and contribute to operational improvements while

Responsibilities

• Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
• Directs the workflow of technicians and assists management with suggestions for operational efficiencies.
• Ensures flowsheets are updated and properly completed.
• Works with team to establish coordinated communications for the management of events.
• Attends venue meetings as needed (e.g., daily banquet event order meetings, pre and post conferences).
• Provides excellent service and strives to exceed the expectations and needs of internal and external customers by following

Job description

Encore is seeking an Operations Supervisor to lead floor operations with a focus on customer service, staff leadership and development. You will directly lead the technical team to ensure operational efficiencies and customer satisfaction at our Phoenix location.

This role may participate in location administrative duties and reports to the DET, DOO, or Operations Manager. You will organize daily floor activities, direct technician workflow and contribute to operational improvements while