Event Operations Lead — AV & Guest Experience

Encore; Orlando (FL); On-site; USD 26,000 - 33,000; Full time

Job summary

Encore in Orlando seeks an Operations Supervisor to lead floor operations, focus on customer service, and develop staff. The role directs the technical team to ensure efficiency and client satisfaction, and may support location administration and career development.

Responsibilities include training technicians, maintaining equipment, and ensuring safety and security procedures are followed. A strong emphasis on teamwork and operational excellence is required.

Qualifications

• Bachelor’s degree preferred.
• 3–5 years in customer service or hospitality preferred.
• 3–5 years of audio-visual experience required.
• Must meet training/certification requirements within 60 days of start date.
• Valid driver’s license required for team members operating Company vehicles.
• Must be able to lift 50 lbs.

Responsibilities

• Organizes daily floor activities for setup, refresh and removal of equipment.
• Directs technicians and suggests operational improvements to venue management and Workforce.
• Ensures flowsheets are updated and accurately completed.
• Establishes coordinated communications for event management.
• Attends venue meetings as needed (e.g., banquet orders, pre/post conferences).
• Provides excellent service and upholds Encore’s standards.

Skills

Customer service

Staff leadership

Operations management

Communication

Education

Bachelor’s degree preferred

Tools

AV equipment

Job description

Encore in Orlando seeks an Operations Supervisor to lead floor operations, focus on customer service, and develop staff. The role directs the technical team to ensure efficiency and client satisfaction, and may support location administration and career development.

Responsibilities include training technicians, maintaining equipment, and ensuring safety and security procedures are followed. A strong emphasis on teamwork and operational excellence is required.