Event Operations Lead - Guest Experience & Tech

Encore Global; King of Prussia (PA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Encore Global in King of Prussia, PA seeks an Operations Supervisor to lead floor operations, focus on customer service, and staff development. You will directly lead the technical team to ensure operational efficiencies and client satisfaction, with participation in location administrative duties as needed.

The role requires strong AV knowledge, hands-on leadership, and the ability to coordinate event communications, training, and safety compliance across onsite teams.

Qualifications

• Bachelor’s degree is preferred.
• 3-5 years of customer service or hospitality experience is preferred.
• 3-5 year of audio-visual experience is required.

Responsibilities

• Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
• Directs the workflow of technicians and assists management with suggestions for operational efficiencies to venue management and Workforce.
• Ensures flowsheets are updated and properly completed.
• Works with team to establish coordinated communications for the management of events.
• Attends venue meetings as needed (examples: daily banquet event order meetings, pre and post conferences).
• Provides excellent service and strives to exceed the expectations and needs of internal and external customers by following and upholding Encore’s Service Standards and Operational Excellence through the modeling of proper behavior and adherence to Encore procedures.

Skills

Customer service

Hospitality

Staff leadership

Problem solving

Communication

Attention to detail

Education

Bachelor’s degree preferred

Tools

Audio-visual equipment

Job description

Encore Global in King of Prussia, PA seeks an Operations Supervisor to lead floor operations, focus on customer service, and staff development. You will directly lead the technical team to ensure operational efficiencies and client satisfaction, with participation in location administrative duties as needed.

The role requires strong AV knowledge, hands-on leadership, and the ability to coordinate event communications, training, and safety compliance across onsite teams.