Event Operations Lead — Service, Team & Logistics

Encore; Savannah (GA); On-site; USD 49,000 - 63,000; Full time

Job summary

Encore is seeking an Operations Manager to lead hotel floor operations, ensuring on-time delivery of AV services and client satisfaction. You will supervise technicians, manage scheduling, review billing, and maintain equipment inventories across events in hotel settings.

The role emphasizes strong leadership, cost-conscious decision-making, and the ability to work with clients, vendors, and Encore properties to uphold service excellence.

Qualifications

• High School Diploma is required.
• Bachelor’s degree is preferred.
• 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience.
• Experience leading workflow and team members.
• Working knowledge of audio visual equipment in a live show environment
• Proficiency with computer hardware
• Proficiency with computer software and programs, including the Internet and Microsoft Office
• Effective leadership abilities and customer satisfaction focus.

Responsibilities

• Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.
• Provides direct supervision of team members including scheduling and time keeping.
• Ensures that billing is reviewed and approved by clients, and advises the Director and/or Sales Manager of any potential challenges.
• Ensures that daily equipment sheets are updated and properly completed.
• Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
• Attends BEO, Pre-Cons, and pre-production meetings as needed.
• Delegates tasks as appropriate.
• Reviews quotes and provides recommendations for cost efficiencies in accordance with the company’s standard operating procedures.
• Supervises and mentors operational staff to ensure client satisfaction and revenue maximization via onsite upselling.
• Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring Encore properties and all vendors.
• Meets with guests onsite to ensure that their needs are met and the equipment setup is working properly.
• Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.

Job description

Encore is seeking an Operations Manager to lead hotel floor operations, ensuring on-time delivery of AV services and client satisfaction. You will supervise technicians, manage scheduling, review billing, and maintain equipment inventories across events in hotel settings.

The role emphasizes strong leadership, cost-conscious decision-making, and the ability to work with clients, vendors, and Encore properties to uphold service excellence.