On-Site Event Operations Lead (AV & Service)

Hargrove, Inc.; Clarion (Clarion County); In loco; USD 48.000 - 52.000; Tempo pieno

Descrizione del lavoro

Encore is seeking an Operations Supervisor to lead floor operations and the technical team onsite for events in a king-of-prussia venue. You will drive customer service, staff leadership and ensure efficient equipment setup, operation and teardown.

Ideal candidates bring 3–5 years in customer service/hospitality and AV experience, plus the ability to train staff and maintain safety standards. This is a full-time, on-site role with potential for growth within Encore's event teams.

Competenze

• Bachelor’s degree preferred.
• 3–5 years of customer service or hospitality experience preferred.
• 3–5 years of audio-visual experience required.
• Must meet Encore training and certification requirements.
• Knowledge of technical theory and advanced problem-solving skills.
• Experience leading workflow and team members.
• A valid driver’s license is required for company-vehicle positions.
• Additional DOT requirements may apply.
• Must be able to lift 50 lbs.

Mansioni

• Organizes daily floor activities for timely setup and removal of equipment.
• Directs technician workflow and supports operational efficiencies.
• Ensures flowsheets are updated and communications are coordinated.
• Attends venue meetings and collaborates with management.
• Provides outstanding service to clients and maintains relationships.

Conoscenze

Customer service

Hospitality

Leadership

Problem solving

Technical theory

Teamwork

Driver's license

DOT compliance

Safety awareness

Formazione

Bachelor's degree

Strumenti

Audio-visual equipment

Descrizione del lavoro

Encore is seeking an Operations Supervisor to lead floor operations and the technical team onsite for events in a king-of-prussia venue. You will drive customer service, staff leadership and ensure efficient equipment setup, operation and teardown.

Ideal candidates bring 3–5 years in customer service/hospitality and AV experience, plus the ability to train staff and maintain safety standards. This is a full-time, on-site role with potential for growth within Encore's event teams.