Event Operations Lead - AV, Guest Service & Team Coaching

Encore; Tampa (FL); On-site; USD 26,000 - 34,000; Full time

Job summary

Encore is seeking an Operations Supervisor in Tampa, FL to lead floor operations, supervise the technical team, and ensure superb customer service at live events. You'll partner with venue staff to deliver efficient setup, operation, and breakdown of AV equipment while safeguarding safety and security.

You will mentor technicians, train them on Encore standards, and drive process improvements. The role requires strong communication, problem solving, and the ability to lift up to 50 lbs.

Qualifications

• Bachelor’s degree preferred.
• 3-5 years of customer service or hospitality experience preferred.
• 3-5 years of audio-visual experience required.
• External applicants must complete all training and certifications within 60 days of start date.
• Knowledge of technical theory.
• Advanced problem-solving skills.
• Experience leading workflow and team members.
• Valid driver’s license required for team members.
• DOT requirements may apply if applicable.
• Must be able to lift 50 lbs.

Responsibilities

• Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
• Directs technicians' workflow and suggests operational efficiencies to venue management.
• Ensures flowsheets are updated and properly completed.
• Coordinates communications for event management with the team.
• Attends venue meetings as needed.
• Provides excellent customer service and upholds Encore standards.

Skills

Customer service

Hospitality

Team leadership

Technical knowledge

Communication

Problem solving

Education

Bachelor’s degree preferred

Tools

Audio-visual equipment

Job description

Encore is seeking an Operations Supervisor in Tampa, FL to lead floor operations, supervise the technical team, and ensure superb customer service at live events. You'll partner with venue staff to deliver efficient setup, operation, and breakdown of AV equipment while safeguarding safety and security.

You will mentor technicians, train them on Encore standards, and drive process improvements. The role requires strong communication, problem solving, and the ability to lift up to 50 lbs.