Event Operations Lead - AV & Guest Experience

Encore; East Naples (FL); On-site; USD 29,000 - 37,000; Full time

Job summary

Encore in East Naples, FL, seeks an Operations Supervisor to lead floor operations, focusing on customer service, staff leadership and development, and ensuring equipment setup and event execution meet Encore standards.

You will direct technicians, train staff, coordinate with venue teams, and uphold safety and security measures while delivering exceptional guest experiences at live events.

Qualifications

• Bachelor's degree preferred.
• 3-5 years customer service or hospitality experience preferred.
• 3-5 years AV experience required.
• External applicants must meet/complete all training and certifications within 60 days of start date.
• Valid driver's license required.

Responsibilities

• Organizes daily floor activities for equipment setup and removal.
• Directs technicians and suggests operational efficiencies to venue management.
• Ensures flowsheets are updated and completed.
• Coordinates communications for event management and attends venue meetings.
• Provides excellent service and upholds Encore’s standards with internal and external customers.
• Meets with guests on site to ensure needs are met and equipment works properly.
• Trains technicians on floor activities and Encore standards; mentors new hires.

Skills

Customer service

Staff leadership

Problem solving

Communication

Education

Bachelor's degree

Tools

AV equipment

Job description

Encore in East Naples, FL, seeks an Operations Supervisor to lead floor operations, focusing on customer service, staff leadership and development, and ensuring equipment setup and event execution meet Encore standards.

You will direct technicians, train staff, coordinate with venue teams, and uphold safety and security measures while delivering exceptional guest experiences at live events.