Event Operations Lead – AV & Guest Experience

TAPP Film; United States; On-site; USD 40,000 - 41,000; Full time

Job summary

Encore in a hotel/convention center environment seeks an Operations Supervisor to lead floor operations, manage the technical team, and support onsite administration. The role focuses on customer service, staff development, and operational efficiency for events.

The successful candidate will oversee venue AV setup, troubleshoot issues, mentor new hires, and ensure safety and security procedures are followed. Flexible hours and on-call status are typical for event coverage.

Qualifications

• Bachelor’s degree preferred.
• 3-5 years of customer service or hospitality experience preferred.
• 3-5 years of audio-visual experience required.
• Must meet training and certification requirements within 60 days of start date.
• Knowledge of technical theory.
• Advanced problem-solving skills.
• Experience leading workflow and team members.
• Valid driver’s license required for team members operating Company vehicles.

Responsibilities

• Organizes daily floor activities for setup, refresh and removal of equipment.
• Directs technicians and suggests operational efficiencies to venue management.
• Ensures flowsheets are updated and properly completed.
• Establishes coordinated communications for event management.
• Attends venue meetings as needed.

Skills

Customer service

Hospitality

AV experience

Technical knowledge

Problem solving

Team leadership

Education

Bachelor's degree preferred

Tools

AV equipment

Job description

Encore in a hotel/convention center environment seeks an Operations Supervisor to lead floor operations, manage the technical team, and support onsite administration. The role focuses on customer service, staff development, and operational efficiency for events.

The successful candidate will oversee venue AV setup, troubleshoot issues, mentor new hires, and ensure safety and security procedures are followed. Flexible hours and on-call status are typical for event coverage.