Event Operations Lead - AV & Guest Experience

Encore

Stateline (NV)

On-site

USD 33,000 - 44,000

Full time

10 days ago
Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Encore is seeking an Operations Supervisor to lead floor operations with a focus on customer service, staff leadership and development. The role directly supervises the technical team to ensure operational efficiencies and client satisfaction, and may assist with location administration.

Based in Stateline, NV, you will ensure proper equipment setup and timely breakdown, train technicians on standards, and uphold Encore’s safety and service protocols during events.

Qualifications

  • 3-5 years of customer service or hospitality experience preferred.
  • 3-5 years of audio-visual experience required.
  • Internal applicants must meet Encore’s training/certification requirements.
  • External applicants must meet/complete all training and certifications within 60 days of start date.

Responsibilities

  • Lead daily floor activities to ensure timely setup, refresh and removal of equipment.
  • Direct workflow of technicians and suggest operational efficiencies to venue management.
  • Train technicians on floor activities and Encore service/operational standards.
  • Oversee setup, operation and breakdown of intermediate AV equipment; troubleshoot issues.

Skills

Customer service
Hospitality
Team leadership
Problem solving

Education

Bachelor’s degree preferred

Tools

Audio-visual equipment

Job description

Encore is seeking an Operations Supervisor to lead floor operations with a focus on customer service, staff leadership and development. The role directly supervises the technical team to ensure operational efficiencies and client satisfaction, and may assist with location administration.

Based in Stateline, NV, you will ensure proper equipment setup and timely breakdown, train technicians on standards, and uphold Encore’s safety and service protocols during events.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Event Operations Lead: AV & Guest Experience
Event Operations Lead: AV & Guest Experience

Encore • Colorado Springs (CO)

On-site
USD 65,904,000 - 77,567,000
Event Operations Lead - AV & Guest Experience
Event Operations Lead - AV & Guest Experience

Encore Global • Oklahoma City (OK)

On-site
USD 26,000 - 33,000
Event Operations Lead — AV & Guest Experience
Event Operations Lead — AV & Guest Experience

Encore • Marco Island (FL)

On-site
USD 29,000 - 37,000
Event Operations Lead: AV & Guest Experience
Event Operations Lead: AV & Guest Experience

Encore Global • Chicago (IL), Northern (KY)

Hybrid
USD 29,000 - 37,000
Event Operations Lead: AV & Guest Experience
Event Operations Lead: AV & Guest Experience

Encore • East Naples (FL)

On-site
USD 59,788,000 - 77,559,000
Event Operations Lead — AV & Guest Experience
Event Operations Lead — AV & Guest Experience

Encore Global • New Orleans (LA)

On-site
USD 26,000 - 34,000
Benefits options
Senior Event Operations Lead (AV & Guest Experience)
Senior Event Operations Lead (AV & Guest Experience)

Encore • Savannah (GA)

On-site
USD 49,000 - 63,000
AV Operations Supervisor – Hotel Event Tech Lead
AV Operations Supervisor – Hotel Event Tech Lead

Encore • Austin (TX)

On-site
USD 29,000 - 39,000
Event Operations Lead — AV & Guest Experience
Event Operations Lead — AV & Guest Experience

Encore • New Orleans (LA)

On-site
USD 26,000 - 34,000
Benefits options
Event Operations Lead: On-Site Tech & Guest Experience
Event Operations Lead: On-Site Tech & Guest Experience

Encore Global • East Naples (FL)

On-site
USD 29,000 - 37,000