Event Operations Lead - AV & Guest Experience

Encore; Stateline (NV); On-site; USD 33,000 - 44,000; Full time

Job summary

Encore is seeking an Operations Supervisor to lead floor operations with a focus on customer service, staff leadership and development. The role directly supervises the technical team to ensure operational efficiencies and client satisfaction, and may assist with location administration.

Based in Stateline, NV, you will ensure proper equipment setup and timely breakdown, train technicians on standards, and uphold Encore’s safety and service protocols during events.

Qualifications

• 3-5 years of customer service or hospitality experience preferred.
• 3-5 years of audio-visual experience required.
• Internal applicants must meet Encore’s training/certification requirements.
• External applicants must meet/complete all training and certifications within 60 days of start date.

Responsibilities

• Lead daily floor activities to ensure timely setup, refresh and removal of equipment.
• Direct workflow of technicians and suggest operational efficiencies to venue management.
• Train technicians on floor activities and Encore service/operational standards.
• Oversee setup, operation and breakdown of intermediate AV equipment; troubleshoot issues.

Skills

Customer service

Hospitality

Team leadership

Problem solving

Education

Bachelor’s degree preferred

Tools

Audio-visual equipment

Job description

Encore is seeking an Operations Supervisor to lead floor operations with a focus on customer service, staff leadership and development. The role directly supervises the technical team to ensure operational efficiencies and client satisfaction, and may assist with location administration.

Based in Stateline, NV, you will ensure proper equipment setup and timely breakdown, train technicians on standards, and uphold Encore’s safety and service protocols during events.