Event Operations Lead — AV & Guest Experience

Encore; New Orleans (LA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Benefits options

Job summary

Encore is seeking an Operations Supervisor in New Orleans to lead floor operations, oversee technicians, and ensure smooth event delivery. The role focuses on customer service, staff development, and operational efficiency in a hotel/convention setting.

You will mentor new hires, model Encore’s values, and coordinate with management to ensure equipment setup and event execution meet standards.

Qualifications

• Bachelor’s degree preferred.
• 3–5 years of customer service or hospitality experience preferred.
• 3–5 years of audio-visual experience required.
• Internal applicants must meet/complete all training and certifications per Encore’s Global Learning Training Program.
• External applicants must complete required training and certifications within 60 days of start date.
• Must be able to lift 50 lbs.

Responsibilities

• Organizes daily floor activities for timely equipment setup, refresh and removal.
• Directs technicians and suggests operational efficiencies to venue management.
• Ensures flowsheets are updated and communications are coordinated for events.
• Attends venue meetings and supports onboarding of new staff.
• Provide excellent service and uphold Encore’s Service Standards.

Skills

Customer service

Hospitality

Audio-visual

Technical knowledge

Problem solving

Team leadership

Driver's license

Education

Bachelor’s degree preferred

Job description

Encore is seeking an Operations Supervisor in New Orleans to lead floor operations, oversee technicians, and ensure smooth event delivery. The role focuses on customer service, staff development, and operational efficiency in a hotel/convention setting.

You will mentor new hires, model Encore’s values, and coordinate with management to ensure equipment setup and event execution meet standards.