Event Operations Lead - AV & Guest Experience

Encore; Orlando (FL); On-site; USD 50,000 - 80,000; Full time

Job summary

Encore Orlando is seeking an Operations Supervisor to lead floor operations with a strong focus on customer service and staff development. You will oversee the technical team to ensure operational efficiency and customer satisfaction, and participate in location administration to support onsite operations and career growth.

This role reports to the DET, DOO, or Operations Manager and requires transitioning new hires, mentoring, and upholding Encore’s service standards during events.

Qualifications

• Bachelor’s degree preferred.
• 3-5 years customer service or hospitality experience preferred.
• 3-5 years audio-visual experience required.
• Must meet training and certifications within 60 days of start date.

Responsibilities

• Organizes daily floor activities for equipment setup, refresh and removal.
• Directs technicians workflow to improve operational efficiencies.
• Ensures flowsheets are updated and completed.
• Coordinates communications for event management.
• Attends venue meetings as needed.

Skills

Technical knowledge

Problem solving

Team leadership

Driver's license

DOT compliance

Education

Bachelor’s degree

Tools

Audio-visual equipment

Job description

Encore Orlando is seeking an Operations Supervisor to lead floor operations with a strong focus on customer service and staff development. You will oversee the technical team to ensure operational efficiency and customer satisfaction, and participate in location administration to support onsite operations and career growth.

This role reports to the DET, DOO, or Operations Manager and requires transitioning new hires, mentoring, and upholding Encore’s service standards during events.