Event Operations Lead: AV & Guest Experience

Encore; Miami (FL); Presencial; USD 29.000 - 37.000; Jornada completa

Descripción de la vacante

Encore is seeking an Operations Supervisor to lead floor operations, focusing on customer service, staff development, and efficient event execution at our Miami venue.

You will supervise the technical team, coordinate equipment setup and maintenance, and ensure safety and service standards during daily activities and events.

The role requires hands-on leadership, strong communication, and the ability to manage multiple events, teams, and schedules in a fast-paced hospitality environment.

Formación

• Bachelor’s degree preferred.
• 3-5 years customer service or hospitality experience preferred.
• 3-5 years of audio-visual experience required.
• External applicants must meet training and certifications within 60 days of start date.
• Must be able to lift 50 lbs.

Responsabilidades

• Organizes daily floor activities for timely setup, refresh, and removal of equipment.
• Directs technicians and suggests operational efficiencies to venue management.
• Ensures flowsheets are updated and properly completed.
• Establishes coordinated communications for event management.
• Attends venue meetings (e.g., daily banquet event order).
• Provides excellent service and maintains client relationships on site.
• Trains technicians on floor activities and Encore standards.
• Manages setup, operation, and breakdown of AV equipment; troubleshoots issues.

Conocimientos

Customer service

Staff leadership

Team management

Event operations

Educación

Bachelor’s degree preferred

Herramientas

Audio-visual equipment

Descripción del empleo

Encore is seeking an Operations Supervisor to lead floor operations, focusing on customer service, staff development, and efficient event execution at our Miami venue.

You will supervise the technical team, coordinate equipment setup and maintenance, and ensure safety and service standards during daily activities and events.

The role requires hands-on leadership, strong communication, and the ability to manage multiple events, teams, and schedules in a fast-paced hospitality environment.