Event Operations Lead (AV & Guest Experience)

Hargrove, Inc.; Colorado; On-site; USD 26,000 - 34,000; Full time

Job summary

Encore Global is seeking an Operations Supervisor in Denver, CO to lead floor operations with a focus on customer service and staff development. You will supervise the technical team to ensure efficient operations and high guest satisfaction, while participating in location administrative duties as needed.

The role requires 3–5 years in customer service or hospitality, and 3–5 years in AV. A Bachelor's degree is preferred, and you must be able to lift up to 50 lbs.

Qualifications

• Bachelor’s degree preferred.
• 3–5 years of customer service or hospitality experience preferred.
• 3–5 years of audio-visual experience required.
• External applicants must meet training and certifications within 60 days of start date.

Responsibilities

• Organizes daily floor activities to ensure timely setup, refresh, and removal of equipment.
• Directs technician workflow and suggests operational efficiencies to management and venue.
• Lead and mentor technicians on standards and Encore procedures.

Skills

Customer service

Leadership

Training

Problem solving

Communication

Team management

Technical knowledge

Lifting 50 lbs

Education

Bachelor’s degree

Tools

Audio-visual equipment

Job description

Encore Global is seeking an Operations Supervisor in Denver, CO to lead floor operations with a focus on customer service and staff development. You will supervise the technical team to ensure efficient operations and high guest satisfaction, while participating in location administrative duties as needed.

The role requires 3–5 years in customer service or hospitality, and 3–5 years in AV. A Bachelor's degree is preferred, and you must be able to lift up to 50 lbs.