Event Experience Manager, Conference Services

Kimpton Hotels & Restaurants; New Orleans (LA); On-site; USD 60,000 - 90,000; Full time

Job summary

Kimpton Hotels & Restaurants is seeking a Conference Services Manager to act as the liaison between hotel operations and clients, driving revenue through food, beverage, room rental and ancillary services. You will coordinate events, manage contracts, and ensure client satisfaction with meticulous planning and communication.

The role emphasizes efficiency, cross-department collaboration, and delivering personable experiences for conference clients.

Qualifications

• 1+ years related experience in hospitality with solid knowledge of food + beverage and meeting room sets.
• Thorough knowledge of property, space, food + beverage offerings and capacities.
• High level of creativity, enthusiasm and flexibility.
• Well organized, detail orientated and excellent follow-up skills.
• Superior writing skills and knowledge of Microsoft Office.
• Delphi experience preferred, but not required.
• Ability to be yourself, lead yourself, make it count!

Responsibilities

• Coordinate meetings, conferences, exhibit shows or other special events and activities with accuracy and detailed communication outlines for the client and hotel departments.
• Ensure that all contracted groups are meeting or exceeding minimum food + beverage revenues, guest room revenues, meeting room rental revenues, and monitoring for potential attrition.
• Coordinate menu arrangements for conference clients that maximize the revenue potential for the hotel, while serving the client.
• Obtain Conference rooming lists, monitors cut-off dates, and obtains rooming lists by the due date and sales contract.
• Assist conference clients with off-premise (hotel) details.
• Conduct tours for potential and booked clients. (Provide ridiculously personable experiences)!
• Provide an accurate Conference Profile that documents all aspects of a particular conference, to include menus, meeting set-ups, client profiles, reservation pick-up statistics and other pertinent information as outlined in the current departmental policies and procedures.
• Prepare a comprehensive Post Conference Report on all conferences.
• Complete and distribute banquet event orders, reports, and correspondence as may be required. Maintain accurate and current space blocks in the group function room log, observing proper turnovers, releasing unused space as appropriate.
• Internal Meeting Responsibilities include weekly BEO, sales, and operations meetings, as well as maintaining a local catering sales goal.

Skills

Hospitality experience

Food & beverage knowledge

Meeting room knowledge

Creativity

Organization

Self-leadership

Microsoft Office

Tools

Delphi

Job description

Kimpton Hotels & Restaurants is seeking a Conference Services Manager to act as the liaison between hotel operations and clients, driving revenue through food, beverage, room rental and ancillary services. You will coordinate events, manage contracts, and ensure client satisfaction with meticulous planning and communication.

The role emphasizes efficiency, cross-department collaboration, and delivering personable experiences for conference clients.