Conference Services Manager

Nia Hotel; Menlo Park (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

Nia Hotel in Menlo Park, CA is seeking a dynamic Conference Services Manager to lead our events team. You will oversee the planning and execution of conferences, meetings, and special events, coordinating budgets, vendors, and client communications to deliver flawless experiences.

You will use event management software and CRM tools to streamline operations, negotiate contracts, upsell premium services, and maintain detailed records for continuous improvement.

Qualifications

• Proven experience in hospitality or events management, including large-scale conferences or banquets.
• Excellent negotiation skills with track record of securing favorable contracts.
• Proficiency in Microsoft Office, CRM systems, and event management software.
• Strong organizational skills to manage multiple projects under tight deadlines.
• Excellent communication and team leadership abilities.
• Knowledge of catering operations, banquet services, and guest services.
• Experience in marketing event offerings through various channels.

Responsibilities

• Lead planning, organization, and execution of conferences, meetings, and events from start to finish.
• Manage event budgets and vendor contracts to maximize value.
• Coordinate with clients to tailor solutions and ensure exemplary service.
• Oversee logistics via event management software including setup, catering, AV, and accommodations.
• Develop marketing strategies to promote events and boost attendance.
• Maintain contracts, budgets, guest lists, and post-event feedback.
• Upsell premium services and upgraded facilities where appropriate.

Skills

Event planning

Vendor relations

Budget management

CRM proficiency

Communication

Organizational skills

Negotiation

Marketing

Tools

Event management software

CRM systems

Microsoft Office

Job description

Description

We are seeking a dynamic and highly organized Conference Services Manager to lead our event planning and management team. In this pivotal role, you will oversee the coordination and execution of conferences, meetings, and special events, ensuring seamless experiences for clients and guests alike. Your expertise in hospitality, event management software, and client communication will drive the success of each event while fostering strong relationships with clients and vendors. Join us to create memorable events that leave a lasting impression and elevate our reputation as a premier venue for conferences and gatherings.

Duties

• Lead the planning, organization, and execution of conferences, meetings, and special events from inception to completion.
• Manage event budgets meticulously, including negotiating contracts with vendors, caterers, and service providers to maximize value through upselling opportunities.
• Coordinate with clients to understand their needs, provide tailored solutions, and ensure exceptional customer service throughout the planning process.
• Oversee all logistical aspects of events using event management software, including venue setup, catering arrangements, audiovisual requirements, and guest accommodations.
• Develop comprehensive marketing strategies for promoting events through various channels such as event marketing campaigns and CRM systems to boost attendance and engagement.
• Maintain detailed records of contracts, budgets, guest lists, and feedback to facilitate continuous improvement in event quality.
• Upsell additional services such as premium catering options or upgraded facilities to enhance client satisfaction and revenue generation.

Qualifications

• Proven experience in hospitality or events management with a strong background in managing large-scale conferences or banquets.
• Excellent negotiation skills with a track record of securing favorable contracts while maintaining positive vendor relationships.
• Proficiency in Microsoft Office suite, CRM systems, and event management software for planning and communication purposes.
• Strong organizational skills with the ability to manage multiple projects simultaneously under tight deadlines.
• Exceptional communication skills for effective client interaction and team leadership.
• Knowledge of catering operations, banquet services, and guest services within the hospitality industry.
• Demonstrated ability to manage budgets effectively while identifying opportunities for upselling additional services.
• Experience in marketing event offerings through various channels including social media campaigns and targeted outreach.

Join our team as a Conference Services Manager if you thrive in a fast-paced environment where your leadership can transform ideas into unforgettable experiences! We value proactive professionals who are passionate about delivering excellence in every detail of event execution while building lasting client relationships.